Results-driven IT leader with 17 years of corporate experience and a proven track record of building and leading high-performing teams, optimizing processes, and driving significant cost savings. Expertise in aligning IT strategy with business goals, implementing innovative technologies, and fostering a culture of continuous improvement.Key Strengths:Strategic Leadership: Successfully translated complex business needs into effective IT solutions, resulting in improved efficiency and productivity.Operational Excellence: Streamlined operations, reduced costs, and enhanced service delivery through process optimization and automation initiatives.Team Development: Built and mentored talented teams, fostering a collaborative and high-performance environment.Innovation & Adaptability: Led the adoption of cutting-edge technologies like Vertex AI, driving organizational transformation and competitive advantage.Seeking a challenging Director or above role where I can leverage my skills and experience to drive innovation, optimize operations, and deliver exceptional results.Let's connect and explore how I can contribute to your organization's success!Keywords: IT Leadership, Strategy, Process Improvement, Cost Optimization, Team Building, Innovation, Vertex AI, Agile, ServiceNow, ITIL
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Sr Manager, End User ServicesWorkdayBall Ground, Ga, Us -
Director, It Global Support ServicesUkg (Ultimate Kronos Group) Oct 2020 - Aug 2024Led a team of 3 senior managers, 4 managers, and 40 technicians both direct and matrixedglobally spanning the US, Canada, Mexico, Uruguay, France, UK, Bulgaria, Ireland, and India toprovide desktop support and asset management services for 16,000 internal employees. Successfullymanaged an $11 million global CapEx budget to optimize resource allocation and technologyinvestments. -
Sr Manager, Client Tech ServicesUltimate Software Jul 2019 - Oct 2020Weston, Fl, UsLed a team of 4 managers. Oversaw 48 technicians both direct and matrixed globally spanningthe US, Canada, France, and Singapore to provide global IT support services (Service Desk, Desktop, ITService Management) for 6,000 internal employees. Managed a $5 million global CapEx budget. -
Client Tech Services ManagerUltimate Software Apr 2019 - Jul 2019Weston, Fl, Us
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Itsm Operations ManagerFarmers Insurance Group Of Companies Apr 2014 - Apr 2019Woodland Hills, Ca, UsOversaw the outsourced service desk and desktop support services, reporting and analytics, andIT service management for 12,000 employees. Managed 7 employees and 30 outsourced technicians. -
Service Desk ManagerFarmers Insurance Group Of Companies May 2011 - Apr 2014Woodland Hills, Ca, Us
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Service Desk LeadFarmers Insurance Group Of Companies Jul 2010 - May 2011Woodland Hills, Ca, Us
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Service Desk Level Ii AnalystFarmers Insurance Group Of Companies Aug 2009 - Jul 2010Woodland Hills, Ca, Us
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Service Desk AnalystFarmers Insurance Group Of Companies Sep 2007 - Aug 2009Woodland Hills, Ca, Us
Joe Evans Education Details
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The University Of GeorgiaAstronomy And Physics
Frequently Asked Questions about Joe Evans
What company does Joe Evans work for?
Joe Evans works for Workday
What is Joe Evans's role at the current company?
Joe Evans's current role is Sr Manager, End User Services.
What schools did Joe Evans attend?
Joe Evans attended The University Of Georgia.
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