Joe Case work email
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Joe Case personal email
A dependable and motivated transportation industry professional with an impressive 20-year tenure, I bring a wealth of expertise in program and project management with a consistent history of delivering exceptional customer experiences. My track record is a testament to my ability to make crucial decisions under challenging circumstances, tackle complex problems with precision, and formulate effective strategies that align with organizational objectives.As a strategic leader, I am dedicated to ensuring clear and consistent messaging, always grounded in first-class consumer insights. My reputation among my teams is one of trust, as they know I am a leader who transparently shares all necessary details to successfully achieve our objectives, while unafraid to share credit where it is due.My extensive experience has instilled in me the skill of maximizing every available resource to drive success. I’m a Doer who likes to get things done, learn new skills, and take on challenges.
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Staff Program ManagerChargepointBellingham, Wa, Us
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Program ManagerChargepoint 2021 - PresentCampbell, Ca, Us-Lead in-house Level 2 and 3 EV charging network testing including drafting test plans, hosting OEMs, executing tests, and communicating results to stakeholders-Increased interoperability testing frequency by 220% in the first year-Facilitate the resolutions of complex vehicle interoperability issues including initial troubleshooting, triage with internal teams, partner communication and tracking of issues to resolution-Track milestones for all projects, adjust schedules as necessary, communicate and coordinate resources with other teams as needed and manage communications of project status-Consult with attorneys to revise, update, and approve legal agreements -Work with cross functional stakeholders to evolve and optimize process-related needs of the vehicle interoperability program, and build processes that scale
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District Service ManagerPeterbilt Motors Company 2014 - 2021Denton, Texas, UsPerformed frequent travel to regional service partners to create and promote solid business relationships, maintain effective communication, and create a positive customer focused experienceRepresented vehicle manufacturer for customer service to 21 dealerships and offsite mobile technicians throughout the west coast, providing a strategic vision and driving continuous improvementDeveloped and implemented performance improvement plans for dealership engagement decreasing average response time by 11 hours and dwell time by 4 daysCoached dealership operations on Key Performance Indicators (KPIs) efficiency, raising the overall service operation’s rating to the top 1%Coordinated dealership readiness for new electric vehicle (EV) products, including test drives, infrastructure, training and deliveries -
Field Test ManagerPaccar Technical Center 2008 - 2014I recruited, hired, trained, and managed a team of 22 customer facing engineers providing 24/7 support for field test customers across North America. This group was 10 times the normal field test group to test a new product never before tested in North America.To meet constantly changing targets, I increased the size of the test fleet by 750% all while restructuring the resource management strategy to reduce turnover, increase department expertise, and promote a positive work environment.Spearheading a revamp of department scheduling, planning, training, and hiring, I created the first multi-unit group environment, which including related short and long term budgets exceeding $26M.
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Field Service EngineerPaccar Technical Center 2006 - 2008Managed fleet of customer test vehicles from delivery until end of test, with a focus on minimizing vehicle downtime, problem resolution, and overall ownership experience. This was the largest test ever completed by the company, which included 24/7 support for technicians and drivers. The increased size of the test required developing new documentation systems and reporting methods.Testing included frequent visits to customers and dealers across North America for problem resolution and to maintain positive customer relationships. This high viability test demanded an in-depth knowledge of the complete vehicle, to provide repair support for complicated technical hardware and software repairs utilizing advanced diagnostic tools to provide on-site and remote repair assistance.
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Project ManagerKenworth Truck Co. 2005 - 2006Kirkland, Wa, UsKenworth gave me the opportunity to learn and experience a production environment where design and manufacturing engineering meet. Supported vehicle production during the highest build rates in company history, while at the same time engineering a new aftertreatment/engine system to meet emissions regulations. -
Senior Design And Mechanical EngineerDelta Marine Industries 2003 - 2005Seattle, Washington, UsI took on a new challenge at the finest custom yacht builder in the United States. Advancing my knowledge in electrical and mechanical systems, and taking on additional responsibilities such as pneumatic, hydraulic, fuel, water, and other mechanical-based systems on the largest project the company had ever built. Every system was a new design incorporating the most advanced technology available, all with additional regulatory restrictions to overcome while still meeting high customer expectations. These projects were works of art and incredible machines, and it was a great experience being part of the process. -
Sales And Service EngineerZf Marine Electronics Llc 1997 - 2003Advancing up to lead design engineer I quickly gained knowledge and experience in our products that other departments needed. This allowed me to help the company outside of engineering at opportunities such as representing sales and marketing at trade shows, hosting training and service related seminars worldwide, and leading local and international installation and trials.
Joe Case Skills
Joe Case Education Details
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Washington State UniversityMechanical Engineering -
Washington State UniversityMaster Of Business Administration - Mba
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Washington State UniversityLeadership
Frequently Asked Questions about Joe Case
What company does Joe Case work for?
Joe Case works for Chargepoint
What is Joe Case's role at the current company?
Joe Case's current role is Staff Program Manager.
What is Joe Case's email address?
Joe Case's email address is jo****@****int.com
What schools did Joe Case attend?
Joe Case attended Washington State University, Washington State University, Washington State University.
What skills is Joe Case known for?
Joe Case has skills like Customer Service, Data Analysis, Electrical Troubleshooting, Mechanical Engineering, Management, Project Management, Leadership, Customer Satisfaction, Automotive, Continuous Improvement, Operations Management, Microsoft Office.
Who are Joe Case's colleagues?
Joe Case's colleagues are Kiran Jettimolu, Brad Norman, Pradeep Verma, Elena Pitzer, Colin Zhang, John Mclaughlin, Jennifer Langford.
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