• Inbound call center servicing small business owners with their Payroll & Tax needs• High quality recognition of world class customer service by surveys, managerial assessments, and awards• Very proficient in multi-tasking through the required systems to perform the job• Successfully perform one and done service and effectively reduce callbacks• High level of de-escalation skills by way of resolving agitated client concerns without management support • Demonstrated an… Show more • Inbound call center servicing small business owners with their Payroll & Tax needs• High quality recognition of world class customer service by surveys, managerial assessments, and awards• Very proficient in multi-tasking through the required systems to perform the job• Successfully perform one and done service and effectively reduce callbacks• High level of de-escalation skills by way of resolving agitated client concerns without management support • Demonstrated an aptitude to meet or exceed business expectations from the Quality First model within the business and with the client base• Fundamentals of Payroll certified (FPC)• Successful completion of Payroll and Tax Fundamental training• Successful completion of ADP’s Personal Leadership Program• Mentored new Hire's on Live calls while still in New Hire training• Work from Home experience performing Call Center duties• Receive high customer survey scores Show less

• Managed warranty on multiple communities• Troubleshot issues that required several contractors involvements• Processed and scheduled all warranty work• Managed all progress of work• Maintained high quality customer service and customer satisfaction • Maintained consistent, friendly relationships with outside contractors & vendors• 24 hour on call customer service for after-hours emergencies• A/C Repair• Performed homeowner orientations, and explained the… Show more • Managed warranty on multiple communities• Troubleshot issues that required several contractors involvements• Processed and scheduled all warranty work• Managed all progress of work• Maintained high quality customer service and customer satisfaction • Maintained consistent, friendly relationships with outside contractors & vendors• 24 hour on call customer service for after-hours emergencies• A/C Repair• Performed homeowner orientations, and explained the features of the home and how to operate all aspects of the finished product• Performed warranty repairs to save time and money• Performed frequent quality walks to minimize future problem before close of escrow• Negotiated sub-contractor bills and delegated back charges to the appropriate trades• Performed computer maintenance and repair in the field• Also assisted in functions outside my job such as providing the superintendents model maintenance to save costs, assisted superintendents by doing inspections with the city for approval, performed quality construction punch lists, helped manage the flow of the job site and filled in when superintendent was absent for vacation or other reasons Show less

• Managed a team of 5 staff members within the maintenance department• Trained employees on the process of doing excellent customer service and performing the job functions with efficiency• Managed on site preventative maintenance program to keep the community looking fit and minimize future problems • Responsible for all disciplinary actions of staff members• Scheduled and delegated work to staff members and any outside contractors to perform work• Maintained a daily and… Show more • Managed a team of 5 staff members within the maintenance department• Trained employees on the process of doing excellent customer service and performing the job functions with efficiency• Managed on site preventative maintenance program to keep the community looking fit and minimize future problems • Responsible for all disciplinary actions of staff members• Scheduled and delegated work to staff members and any outside contractors to perform work• Maintained a daily and weekly schedule of work to keep staff busy throughout day• Managed a 24 hour on call rotation schedule• Performed monthly site inspections with community manager and over saw all work• Made sure site was within compliance of all codes and ordinances as directed by the city and its officials• A/C Repair Show less

• Responsible for all aspects of maintenance on community• Trained any new hires on the process of maintenance• Managed staff if lead supervisor is absent• Performed on site computer maintenance and repair• Performed apartment turnover• A/C Repair