Joe Chapel Email and Phone Number

Engaged to transform your data into assertive and suitable decisions.Customer Advisory consultant tasks:*Qualifies for specific sales opportunities by participating in client meetings to discuss the capabilities of the solution to the client's​ requirements. *Takes delivery and leadership role in the preparation of responses to approved RFI, RFP, Proof of Concept, and Proof of Value for some components of Security Intelligence Initiatives*Works with Customer Advisory consultants, PSD Specialists, Alliances staff, and Education to communicate the requirements for the development of the proof of capabilities, demonstrations, and prototypes identified as part of the sales cycle. *Architecture solutions development in different schemas according to the customer's infrastructure and sizing them. * Support to the marketing area in face-to-face events, webinars, and ad-hoc events, for prospects and customers that require a contribution of domain management and technique for business requirements.*Works with Sales Executives in all phases of the sales cycle, providing the necessary business, domain, functional and technical knowledge of SAS's Platform capabilities & application offerings, to maximize sales revenue. *Develops Solution account-specific sales approaches with Inside and Outside Sales Executives. *Collaborates with Sales Executives in formulating and executing Action Plans to bring accounts to closure.

Engaged to transform your data into assertive and suitable decisions.Customer Advisory consultant tasks:*Qualifies specific sales opportunities by participating in client meetings to discuss the capabilities of the solution in relation to the clients'​ requirements. *Takes delivery and leadership role in the preparation of responses to approved RFI, RFP, Proof of Concept, Proof of Value for some components of Security Intelligence Initiatives*Works with Customer Advisory consultants, PSD Specialists, Alliances staff and Education to communicate the requirements for the development of the proof of capabilities, demonstrations and prototypes identified as part of the sales cycle. *Architecture solutions development in different schemas according to the customer's infrastructure and sizing them. * Support to the marketing area in face-to-face events, webinars and adhoc events, for prospects and customers that require a contribution of domain management and technique for business requirements.*Works with Sales Executives in all phases of the sales cycle, providing the necessary business, domain, functional and technical knowledge of SAS's Platform capabilities & application offerings, in order to maximize sales revenue. *Develops Solution account specific sales approaches with Inside and Outside Sales Executives. *Collaborates with Sales Executives in formulating and executing Action Plans to bring accounts to closure.

Develop trainings, make training path and certification of following Huawei Technologies:*Storage solutions*Server solutions*Cloud Solutions*Datacenter Solutions

Responsable of:* Equipment installation and configuration, and postinstallation maintenance: Ippbx, Servers, Storage (NAS & SAN), Telepresence* Training, developing path certification and training material with China. Training internal staff, outsourcing and bussiness partners.* IT consulting: Servers, Storage, Datacenters and Datacenters

As a part of sales team, work with sales account executive and Symantec presales engineers to provide IT consulting:*Servers, *Storage (NAS & SAN), *Datacenters Principal customers: Government and Telcos.

Technical Leader: Top customers support follow up; Support at implementations; Support to presales area; Support to PM making installation checklists and tests protocol; Supports customers with Avaya Applications (remote and field participation): Avaya Interactive Response/Interactive Voice Response (AIR/IVR), APC/PDS Avaya Proactive Contact/Predictive Dialing Systems, Avaya Interactive Center (AIC/VQS), Avaya Meeting Exchange/AC500, Avaya Call Managent Systems (CMS), Avaya Enablement Services (AES), Avaya IQ, Modular Messaging, Audix Voice Messaging, Avaya Communication Manager, AvayaOne-X, Phones configuration (IP, SIP, digital, analogs). Awards: Local: Excellent type of service, good handle of customer and Leadership of equipment in mayor failures in Citi-Group (Banamex); Global: Excellent attitudes and support in critic cases as Atento – Brazil, Citigroup Argentina in process of installations as also in operation failures.

Member of the next IT teams: México-Colombia-Brazil-Argentina Field Service Engineer, CALA/CAN Provisioning, LAN/CALA Mexico, Site Support to servers. Tasks: Strategic planning of Cala-MX IT, Responsable of local IT operation (Contact with remote teams: servers, converged network), In charge of Inventory, maintenance and support of computer equipment; Local and remote support to avaya hiring, business partners in voice, data and application services; Maintenances of digital, analog, ip and wireless network, local servers (hands and eyes of other Remote IT Teams); Support of local areas at installation, configuration of Avaya technologies, as well of other equipments for demos to business partners and customers. Projects: Member of IT team of Office relocation (San Pedro de los Pinos – Polanco), Participation in PBX migration and voice and network infrastructure, Voice Mail, Broadcasting application, Sip Server. Recognition awards: Local for the excellent response time as reach the goals in time in projects as office relocation; Regional: Best performance and reach the objectives; Global: Best in my job position(Field Service Engineer).

HIS leader project - strategic planning of the Telemedicina Project, design and restructuration of the network, servers installation, follow-up of Satellite Telecom; Technical Leader project: Analysis and system developer of Hospital Information System (compatible with international HIS in XML and DICOM), Assistance and participant in Health Level Seven International HL7