Joe Cho Email & Phone Number

Owns the strategic support of key financial organizations, on foundations of continuous resilience. Understands and guides customers in chaos engineering implementations using AWS Fault Injection Service. Understands and guides customers in distributed, resilient, scalable and efficient architectures built using AWS services. Identifies customer needs, business requirements, gaps in services, and works with key AWS technology service teams to build towards emerging requirements.Enable customers with practical Generative AI (GenAI) implementations. Lead workshop modules covering techniques such as Prompt Engineering and Retrieval Augmented Generation (RAG), using Amazon Bedrock and SageMaker Jupyter notebooks with Python. Discuss and guide customer use cases around GenAI.Cost optimizes while strategically growing the business. Builds FinOps processes to manage large portfolio of systems. Reviews existing and new workloads, and optimizes them to be financially and architecturally more effective. Uses data driven methodologies to derive cost efficiency KPIs, and builds such systems, using Generative Business Intelligence (GenBI) solutions such as Amazon QuickSight.Publicly speak at marquee AWS events, alongside notable financial institutions (https://youtu.be/zyhLkvhRlnI).

Team lead of cloud technical product managers, whose IaaS and PaaS product portfolio had budgets of $35 million annually. Technical product manager of Morgan Stanley’s cloud infrastructure. Infrastructure liaison and advisor to a number of business teams; breaking down business requirements into specific deliverables between the business units and the infrastructure teams. Drove strategic conversations between engineering, operations, business teams and executive managers. Led transformative global programs to modernize legacy technology stacks and business practices into the cloud native, as well as to optimize technology spends. Analyzed product and infrastructure data, using Python (Pandas), Jupyter, Perl, Excel and SQL to understand costs, usage, capacity, issues and other such metrics. Created presentations and documentation at the executive as well as user levels. Drove business decisions and production directions with data. Such decisions included public cloud adoption versus on-premise cloud, physical versus serverless computing, targeted geographical expansions, operational optimizations, amongst others. Implemented Agile methodology to collect and process product requirements. Built relationships with key stakeholders; held quarterly roadmapping strategy sessions, as well as incremental agile sessions. Recruited and trained junior product managers. Implementation and documentation of the cloud financials billing system for the private on-premise cloud system. The system accounted for multiple layers of cloud compute types - reserved, opportunistic, dedicated and spot. The system allowed the customers to maximize their invested infrastructure, as well as recover unused cycles throughout their server footprints. Helped the customers to understand the economics of the cloud, as to optimize their cloud spends.

Principal project owner and implementer of SaaS remote collaboration and remote assist functionalities in the firm for the business critical executive and client services organizations in the firm. After studying the inputs from the various vendors, users, operations, engineering, security and legal teams - selected a SaaS vendor product and executed its rollout. Used Python against the vendor APIs as to understand usage.The product is now used for critical remote access help for the executives of the firm.

Rebuilt the SaaS remote access system of the firm, utilized by every (60,000+) employee in the firm. Core components included Citrix, Apache, Memcached, Perl, JavaScript and Zookeeper. Introduced the mobile client for the platform as it was rebuilt. This is fundamentally a desktop/apps as a service cloud solution. This product, known as MyDesk, is still used at Morgan Stanley today.Recruited and trained key staff necessary for the above undertaking.The MyDesk system has been battle tested - notably, it has allowed the firm to continue to operate during Hurricane Sandy in 2012, when the entirety of lower Manhattan was without power. It has also become the internal portal for the access of every desktop (100,000+) in the firm.

Principal developer of the firm’s product cataloging system for the billing engine, written in Perl; allowed the start up to collect revenue.Automated reporting and other operational tasks.

Technical recruiting lead, during the company’s formative years.

Analyzed the technical hiring needs of the firm, in particular for its internet ventures. Principally covered the growth needs of Juno during the explosive “dot com” era. D.E.Shaw & Co. later spun off Juno as a separate entity.

Technical recruiter, serving the financial industry, with D.E.Shaw & Co. being the primary client. Eventually hired by D.E. Shaw for the same role.

Master'S Degree, Chemical Engineering

Bachelor'S Degree, Chemical Engineering