Currently leading multiple behavioral health strategic initiatives, by working closely with stakeholders, clinicians, engineers and UX designers, to develop and integrate behavioral health access points and unified experience among Optum’s clinical / technology teams and external customers.

Syndeo is changing the prescribing ecosystem for at risk pharmacy payers; health plans, practices and self-funded employers who participate in value based care. The Syndeo application is built around clinical outcome focused therapy and pricing advise, in the clinical setting. Syndeo’s unique technology can be integrated with EMRs or deployed as a stand alone app; adding transparency, secure communication and efficiency to pharmaceutical transactions, where administrative costs can be unusually high for payors and providers.

Image Ally is creating an innovative P&C network solution for diagnostic imaging that improves outcomes for patients, providers and insurers. By adding transparency, strategic growth opportunity, evidence-based criteria, efficiency and eliminating disputes, the Image Ally network solution creates an environment to focus on patient/client wellness.

Through Mitchell's acquisition of AutoRx. we've developed an integrated product that leverages Mitchell's technical expertise and strong client relationships with AutoRx's leading pharmacy solution for auto claims. Mitchell Pharmacy Solutions maximizes access to quality healthcare, for claimants involved in auto accidents. By partnering with providers and insurers, we offer improved value to all participants of our pharmacy and specialty networks.

Developed business plan and executed growth strategy for AutoRx to the P&C market; through development of PBM and resulting in 20% year over year growth during AutoRx's independent tenure.Responsible for product re-engineering to include exclusive position as only PBM network not requiring patient card issuance. The product maintains a unique claim as the sole PBM that does not increase utilization, while managing all active claimants.Principally responsible for positioning products for auto segment adoption and tailoring networks within auto-specific technical delivery systems, including integrations with predominant bill review companies and clearing houses.

Developed business plan and executed growth strategy for Healthcare Solutions for the P&C market through implementation and management of PBM, physical medicine and specialty networks for the company's clients. Achieved auto product revenue growth of 100% during tenure and qualified product pipeline growth of 500%.Responsible for product concept, definition, analysis and development of go-to-market strategies for new medical cost management programs available to payers in the auto market.Principally responsible for positioning products for auto segment adoption and tailoring networks within auto-specific technical delivery systems. Responsible for management and delivery of all aspects of network design, implementation, including collaboration with clients and network partners.Healthcare Solutions provides medical management solutions for the workers' compensation and auto markets via technology driven access to specialty networks (PBM, physical medicine, imaging & DME) and other ancillary services.

As a member of the initial team, responsible for claims service positioning and strategic plan development.Managed 8 direct reports representing over 200 employees with responsibility for all loss related customer service, quality and productivity. Responsible for negotiating all claims-related capitol purchases and vendor contracts. Worked closely with the executive steering committee on reporting results and long term planning.Successfully developed and operated within a $26 million annual budget. Directed national field claims operations personnel, including liability, litigation, property damage, first party medical and special investigations unit.Member of leadership team for 2 merger/acquisitions; involving assessment and incorporation strategies.Served as main business collaborator with statistical modeling team on real-time quality, control charts, key measures and predictive modeling. Supporting customer service, quality and productivity improvement.Reduced expenses by investing in automation that improved productivity. Led significant IT system enhancements by evaluating and negotiating capital purchases and vendor contracts. Key examples:Negotiated a unique, scalable perpetual license for auto estimating and customer service workflow. Annual cost savings of 4% LAE.Medical billing department automation and review, resulting in 70% productivity improvement.SIU automation and ROI of $2mm annually.Presented to corporate leaders, conveying results and obtaining support for investment/major initiatives.Collaborated interdepartmentally to be sure planning, execution and results are aligned with evolving culture and customer acquisition/service strategy.Unitrin Direct is a P&C company with an inaugural date of March 2000.

Responsible for managing all aspects of this start up claims organization for the Pennsylvania region.Established an office, which grew to 32 claims employees responsible for managing the lifecycle of all claims from first and third party medical, physical damage and all litigation. Reliance Insurance Company stopped writing new and renewal P&C business in 2000.

Began employment as a trainee and progressed to a team leader position within 3 years of employment.Team leader responsibilities included oversight for all aspects of day-to-day office administration and all loss related issues in the branch.Founded in 1937, Progressive Insurance is the 4th largest auto insurer in the United States.