Pathway Paraplanning is an outsourced Paraplanning business, offering the following services: • Report Writing• Tax Calculations• Cashflow Modelling• Consultancy Services • Development of Processes & Procedures• Mentoring Opportunitieswww.pathwayparaplanning.co.ukhttps://calendly.com/pathwayparaplanning/45minsWe are also a carbon neutral business to help prevent contributing to the climate crisis!

• Compile Financial Suitability Reports based on the information obtained by the advisers;• Responsible for all cashflow (Voyant) input and maintenance;• Use Morningstar to review fund performance and volatility;• Platforms used primarily consist of Nucleus and Aegon;• Use Selectapension to complete necessary analysis on any existing pensions vs recommended transfers;• Generate, via The Exchange, any quotes needed for any recommended protection business;• Develop and enhance processes and procedures;• Support the development of the Administrator to ensure their knowledge is continuously strengthened;• Continue to stay up to date on market news and changes within the industry.

• Conduct thorough and detailed reviews of Suitability Reports in relation to Investments, Pensions & Protection policies to ensure the regulatory requirements of the FCA are met;• Part of a sub-team focusing on the review of Defined Benefit cases to ensure the advice outlined is suitable for the client;• Provide Compliance advice to colleagues within the network;• Give guidance and support to Advisors to ensure they make their future reports/recommendations as robust and compliant as possible.

• Compile Financial Suitability Reports based on the information obtained by the advisers in meetings;• Responsible for the supervision of the Administrator(s) within our team to ensure all the required work was completed for the client within the necessary time parameters;• Support the development of the Administrator to ensure their knowledge is continuously enhanced; • Complete any technical pre-meeting preparation to ensure the adviser has all the information pertaining to the client at their disposal; • Undertake calculations to establish additional information surrounding a client’s financial status;• Use FE Analytics on a regular basis to review fund performance based on the client’s existing, and potential future, investment choice;• Platforms used primarily consisted of Transact, Aegon, Aviva, Fidelity & Nucleus.

• Compile full Financial Suitability Reports based on the information obtained by the advisers in meetings;• Create ‘Pension Review Reports’ to outline a client’s pensions in one, easy to view, document;• Complete Fact Find’s for client’s and ensure all the information retained is the most up to date available;• Complete calculations to establish the clients current financial status and ascertain available allowances for utilisation;• Maintain client’s records using Intelligent Office;• Compile necessary meeting preparation for advisers prior to meetings; this includes a review of values, fund allocation and comparative figures;• Use FE Analytics to review the performances of funds to ensure the client is benefiting from the investment selection;• Attend Annual Reviews and work with the adviser to gather information and complete the required follow up work;• Undertake necessary action on various platforms such as Standard Life, Transact, Aegon & Aviva.

• Continual communication with IFA's to resolve queries surrounding investments;• Enhance the productivity for IFA’s when using the Fusion system on a daily basis;• Update DFM strategies and ensure risk ratings are within the required tolerances;• Review all investment orders/exceptions daily to ascertain any accounts which could be within an incorrect state;• Responsible for the swift and efficient processing of the quarterly rebalances undertaken to client's portfolios;• Continual monitoring of processes to ensure information of clients is protected, and data retained, in the best and most suitable possible manner;• Ensure all records for clients are updated;• Train/Mentor newer members of the team to develop/enhance their skills;• Conduct interviews with Client Services Manager for recruitment within the Client Services Division when required.

• Oversee the entire Recovery process within the department to ensure that the relevant courses of action are completed & that the relevant processes are being followed.• Develop & mentor members of staff within the department to ensure that we obtain as many successful recoveries as possible.• Created a specific training program & handling guide for the department to ensure that we stand the best chance of recovering our outlay on losses.• Established a new philosophy on recoveries within the Claims Department.• Continual contact with dedicated solicitors to monitor the progress of higher value recovery cases.

• Review cases where potential fraudulent behaviour had been identified within the department & provided instructions back to the Claims Handlers.• Guided & developed staff on potential questions to ask themselves when handling either new or existing claims; this helped in the identification of potential fraud.• Monitored potential trends & patterns with regards to potential fraud to assist in the identification & potential prevention of fraudulent activity.• Maintained excellent professional relationships with Counter Fraud & Conversation Management organisations who assisted on claims regularly.• Reviewed MI data which had been captured to ensure that all relevant processes had been followed to the best of the department's ability.• Ensured that the department, while investigating potential fraud, treated all parties applicable to the loss with the fair & respectable manner which is required; irrespective of the investigations being undertaken in the background.

• Responsible for the instruction of Loss Adjusters & Suppliers to handle claims within a Delegated Authority; also ensuring that excellent professional relationships are maintained between both parties.• Regular communication with Underwriters within Lloyds of London & across the UK throughout the working day.• Deal with claims of a high value, those which have media connections to them, claims with potential legal aspects (including, yet not exclusively, Liability losses), claims which fall under the Subsidence peril & also those which require 'the personal touch'. These claims are handled using the personal Delegated Authorities held.• Deal with Property in Possession losses and ensure that all relevant parties are kept informed of the status on a regular basis and relevant records updated.• Assist in the development of existing members of staff & act as a referral point when guidance is required on specific cases. • Assist in the training of new members of staff and act as a mentor to them assisting them when they require guidance.• Knowledge of the CLASS/ECF system.

• Registered new claims & also provided clarification on the status of existing claims via the telephone, all the while ensuring that the relevant course of action was taken immediately to progress matters for the client.• Maintained a continual high level of service & also adhered to FCA Guidelines & procedures including those surrounding Treating Customers Fairly.• Released payments with regards to household claims in order to settle them as quickly & efficiently as possible, thus ensuring the client remains pleased with the service provided.