Customer-Centric Sales: Excelled in identifying and understanding customer needs across diverse roles, from furnishings to jewellery. Built trust through active listening and rapport, guiding customers to the best choices in products and services.Administration & Operations: Oversaw various stages of sales administration, from processing finance applications to order coordination and delivery. Managed significant administrative tasks, including coordinating suit alterations, liaising with external stores, and recording customer interactions for transparency and accountability.Educational Support: At East Kent College, focused on mentoring and supervising classes of young adults within construction settings. Prioritised creating a safe and conducive learning environment, strictly adhering to safeguarding procedures.Store Management: Shared responsibilities in-store operations, from arranging shop floors and unloading deliveries to manual handling of products. Demonstrated trustworthiness by handling large monetary transactions and keys for store security.Team Leadership & Collaboration: Worked within small teams, sharing duties, advising peers, and co-managing responsibilities to ensure smooth store operations and a consistent customer experience.