Joe Deignan Email and Phone Number

The Director of Community Engagement is responsible for managing Community Coordinators and well as identifying resident support needs and ensuring those needs are being adequately met through established social programs and facilitating specific programs within the community.Essential Functions:• Supervise, train, hire and manage Community Coordinators • Coordinate and troubleshoot day to day RS program implementation at HRI properties including scattered site or other underserved Cambridge properties• Work alongside of the Community Coordinators to support any on-site work or HRI Resident Service initiatives including but not limited to resident issues/referrals, support services including RAFT, multi service center, utilities, SNAP etc., • Facilitate Community Engagement and resident outreach events• Oversee and run resident programming.• Maintain excellent communication with property managers and other involved parties• Attend monthly portfolio meetings• Lead responses to concerns related to tenancy prevention, legal issues, community conflict, safety concerns and occupied rehab• Advocate to support housing stability for at-risk populations• Facilitate residence meetings• Onboard Resident Services at new properties• Lead responses to field concerns related to community conflicts, community safety, occupied rehab, and other disruptions to quiet enjoyment• Focused attention and advocacy as required to support housing stability for senior and special needs populations• Focused on tenancy preservation and eviction prevention for residents across portfolio• Manage onsite resident services staff as it relates to resident response, resident programming, and community engagement activities• Manage operations of food security programs, scholarship, resident mediation pilot and individual Development Account programs

• Identified opportunities for expanding or implementing new resident services programs and developed policies and procedures for their successful implementation.• Implemented and managed ongoing operations for HRI's food security programming, financial literacy, post secondary education and health and wellness programming. • Managed grant writing and reporting for new and ongoing resident services programming.• Facilitated collaboration and communications among owner, management and residents.• Lead responses to field concerns related to community conflicts, community safety, occupied rehab and other disruptions to quiet enjoyment.• Coordinated day to day program implementation across HRI’s housing portfolio.

• Established and maintained strong connections with residents across HRI's housing portfolio.• Maintained relationships with local service providers and property management staff.• Coordinated and facilitated in person community engagement events and resident forums. Supported resident efforts in community building initiatives.• Provided ongoing outreach services to identify individuals who would benefit from supportive services, identify program and service gaps.• In collaboration with residents, management, and local community service providers- provide focused attention and advocacy as required to support housing stability for at-risk populations.• Coordinated the delivery of services with local human service providers.• Familiarity with local supportive services networks. Provided information and referral assistance for residents when needed. • Maintained good communications with residents through, print, digital and in person outreach.

At Springwell I managed a caseload ranging between 120-150 clients, over 90% of caseload spoke Russian as a first language, many possessed limited English language skills. • Conducted comprehensive in-home assessments with elders to determine needs and eligibility for government subsidized services for in home care.• Created care plans and coordinated services with vendors to ensure client base was able to safely age in place. • Maintained regular communication and consultation with family members, negotiation and coordination with care providers, and other community professionals.

I Served as an Organization and Community Assistance Program (OCAP) Volunteer in Taldykorgan.During my service I worked at two organizations simultaneously; the first “Alpamys” served individuals and families with physical and mental disabilities and assisted them in gaining access to in home services as well as advocating for equal access and support at the local level. I assisted this organization's needs by reaching out to target groups, promoting their mission to relevant stakeholders and planning and hosting fundraising events.The second organization I worked with “Haroat”, served individuals who were undergoing tuberculosis treatments in the Almaty Oblast. The system for treatment in country at the time required the patient to remain in hospital for 3-6 months. Many patients traveled great distances to receive treatment in Taldykorgan. My primary goal was to procure funds to create a lodging house for families of patients who had to travel for treatment to be able to stay near the medical facility at no cost to them. In 2009 with help from several grantors, we were able to open a 10-room dormitory to serve this purpose. At both organizations I was responsible for grant writing, overseeing and reporting on ongoing projects, communicating with international organizations, local government officials, helping staff with their English language, transferring technical skills, etc.

- Provided case management services to formerly homeless men living in transitional housing program. - Medication Administration Program (MAP) certified to administer controlled/non controlled substances.- Assisted resident in job and housing searches.- Collaborated with medical providers to ensure follow through of client care plans.