CICS Systems Programmer / Team Leader / Project Manager with vast experience in operations, planning, installation, implementation, customization, technical support, incident and problem resolution of IBM mainframe operating system software for large Technical Support organizations. I have held leadership / supervisory roles of local and remote software support teams for Citicorp, MCI and EDS. I have performed and been responsible for software evaluations, disaster recovery, data center migrations, as well as traditional mainframe software technical support. I have created policies, guidelines, procedures and standards as well as evaluated and trained technicians. Directly responsible for the stabilization, performance and efficiency improvements of online systems and workflow processes. I have given formal and informal presentations to senior management. I have managed many complex Information Technology projects and have been Change and Incident manager for many departments.