Joe Demoss Email & Phone Number

Overland Park, Ks, Us

Kansas City, Missouri Area

Qualified and initiated contact with potential customers at all levels.Identified and generated new sales opportunities through analysis and discovery, understanding key decision makers and determining the appropriate approach for each.Partnered with internal operations teams to create solutions based on customer needs, including appropriate pricing strategies, solution implementation and future customer growth potential.Developed account relationships with contacts at multiple levels within customer organizations.Identified opportunities to further penetrate accounts by selling FreightQuote’s diverse service portfolio.

Lenexa, Ks

Managed franchisees in the Midwest region for the corporate office.Administered daily recruitment of franchisees for new client cleaning contracts. Accomplished monthly cleaning inspections at client locations for quality cleaning.Attended direct meetings with clients to maintain a superior business relationship.Educated franchisees on their day to day business/operations and finance needs.Instructed classes for new franchisees to familiarize with policies and procedures. Applied client and franchisee credits and additional monthly charges.Facilitated bids for one time cleans and special floor cares for new and existing clients.Instructed onsite training for new franchisees.Calculated my monthly commissions for comparative accuracy and approval.

Overland Park, Ks

Managed four separate departments, Installment Loans, PayDay Loans, Title Loans, and Debt Management Departments.Managed up to 30 employees daily.Administered disciplinary write-ups directly with employees and processed termination forms/files.Managed all employee files.Interviewed potential new hires to detect the best candidate.Conducted risk assessments to improve liquidation numbers.Traced weekly files for account rep specialists to ensure accurate numbers.Concentrated on quality assurance monitoring to assess risk level violations.Constructed campaign lists for account rep specialists to insure profitable day to day workflow.Completed all monthly and daily finance reports for the operations manager as well as the recovery director.Completed all month-end closings and calculated accounting for final numbers.Facilitated all escalated manager and complaint calls for the compliance and legal departments.

Overland Park, Kansas

Monitored inbound and outbound customer service calls.Monitored inbound and outbound collection calls.Engineered caller scripts for customer service and collection agents.Collaborated with managers to excel policies and procedures.Updated training manuals with any updated or new procedures.Trained all new incoming agents both customer and collection agents.Took manager calls to assist with their busy schedules.Administered side by side live calls with reps to assist with correcting procedures.Updated scores/errors in company database for each monitored call.Printed and dispersed error tally sheets to reps for weekly calls.Discussed any errors/scores to reps and answered any questions pertaining to calls for transparency.

Overland Park, Ks

Develop and maintain professional relationships with vendors. Maintain inventory of all onsite and offsite marketing media utilizing Peachtree software.Process and ship life insurance policies to all agencies, BGA’s and policy holders. Assumed a leadership role as a primary contact between multiple office locations.Direct contact for all repairs for fax, printers and copiers.Coordinate repairs and replacements of all printers, PC’s and work stations.Facilitate new and more attentive ways to process all Marketing Supply packages for Brokerage General Agencies.Collaborate with inter office personnel to create narrow error margins for shipping and inter office purposes.Oversee and coordinate processing of all inbound/outbound USPS, UPS, Fed-Ex, and DHL packages.Process Corporate Accounts Payable.Assist in remote mechanical trouble shooting, tracking, and maintaining inventory of office PC’s with Corporate IT Manager.

Received Large Appliance Repair Certification, Appliance Installation And Repair Technology/Technician

High School, General Education, 12Th