• Migrated content of Cisco.com front end data off old NAS shares in order to save thousands of maintenance dollars per month.• Provided storage support for Cisco.com NAS servers during rebranding which ensured successful launch of Cisco’s new marketing campaign.• Installed MDS SAN switches in Cisco production data centers to support Cisco’s Unified Compute Servers (UCS).• Upgraded SAN OS on Production switches in order to enable new SAN OS feature sets.• Provisioned EMC SAN storage using solutions enabler software meet client storage demands.• Participated in 24x7 on-call rotations for global data center support to ensure timely incident resolution.• Migrated 360TB of Cisco intellectual property data to newer hardware, which enabled business continuance. • Technical lead for driving NAS vendor benchmarks for vendor selection in Cisco data centers.• Represented storage for ongoing SAN standards to enable best practices within Cisco IT infrastructure.• Documented storage provisioning procedures for storage team use to ensure provisioning consistency.• Provided key operational decisions within Unified Computing Services operations with regards to the overview and support model. • Assisting in the consolidation, architecture, and implementation of 14 EMC Celerras to reduce data center power, cooling, and footprint costs.• Provided key operational input to automated provisioning tools within NDCS.• Mentored new hires and interns to promote successful training and leadership.• Participated in generating the SAN standards document for the Linux OS for use on the SAN.• Technical lead for MDS Fleet hardware/software upgrade to comply with Cisco support standards and enable new NX-OS features, increased throughput, and port consolidation.• Storage SME for new RTP1 data center build out to facilitate Cisco non-production environments and disaster recovery.

• Technical account management lead for Sun SSEs onsite at Cisco Systems, Inc.• Provided 24x7 onsite technical support for mission critical enterprise systems.• Mentored new and junior team members.• Provided leadership on major technical escalations.• Supported customer in outage free power reconfigurations in Cisco’s datacenters, which enabled business continuance.• Led team in support of Cisco EHS datacenter relocations and shutdowns• Leadership on several major Cisco projects (CMRSDB/CCODB Clusters).• Supported CEM Sales team for new products and technical issues.• Provided hands on training to customers on new products.• Served as acting Sun Customer Service Manager for Cisco.• Provided consistent maintenance of Sun StorEdge 9910 in Cisco TAC.• Researched and provide proactive tools and entire Solaris patch bundle for Cisco worldwide.• Assisted in Sun Cluster storage migrations to Cisco’s CCO environment.• Nominated to STARS 2002 by Sun Cisco Sales Team.• Received top SSE rating for 2 fiscal years.

• Provided Sales support for resale and integration of Sun products.• Directed 20+ field service engineers supporting Terix customers.• Assisted in the development of terixcomputer.com.• Coordinated year 2000 support and documentation.• Researched on site spare parts for contract customers.• Provided Sun technical telephone support for end-users and service partners.• Maintained Terix spare inventory for field support and end-users.• Provided 24x7 technical support for Terix customers.• Assisted sales team in generating service contract business.• Configured and tested refurbished Sun hardware for resale.• Installed corporate email and web proxy server.• Constructed and supported office network consisting of Windows 2000 server domain.• Managed technical support staff