Joe Dowdell Email and Phone Number

Communicated needs of customer to technicians• Scheduled service, prepared billing using QuickBooks• Troubleshot issues with customers over the phone• Purchasing for need materials from vendors• Inside sales of new product with direct customer contact

Assistant Service Manager • Trained and supervised office staff and field technicians• Ensured that field technicians solved problems by assisting them in troubleshooting• Communicated with customer and national company to solve customer issues• Streamlined operations by creating manuals and forms for office staff to utilize • Increased inventory efficiency by developing computer programs Inside Sales – Parts Department • Coordinated ordering of new and… Show more Assistant Service Manager • Trained and supervised office staff and field technicians• Ensured that field technicians solved problems by assisting them in troubleshooting• Communicated with customer and national company to solve customer issues• Streamlined operations by creating manuals and forms for office staff to utilize • Increased inventory efficiency by developing computer programs Inside Sales – Parts Department • Coordinated ordering of new and replacement product• Entered orders into computer• Primary trouble-shooting contact for field technicians• Developed use of computer programs to increase inventory efficiency Show less

Traffic Manager (5 years)• Maintained customer contact from time of order to time of billing • Coordinated and oversaw production of product in plant• Planned and coordinated shipment of product to US and international destinations Inside Sales Stockroom Manager• Oversaw shipping and receiving of product• Developed computer program to increase inventory efficiency• Purchased and arrainged delivery of needed material with vendorsCNC Programmer and other… Show more Traffic Manager (5 years)• Maintained customer contact from time of order to time of billing • Coordinated and oversaw production of product in plant• Planned and coordinated shipment of product to US and international destinations Inside Sales Stockroom Manager• Oversaw shipping and receiving of product• Developed computer program to increase inventory efficiency• Purchased and arrainged delivery of needed material with vendorsCNC Programmer and other positions Show less