• Provide above and beyond customer service• Communicate status of SKU’s to crew, management and customers• Conduct in-store informed wine tastings for fellow crew, furthering their wine knowledge• Coordinate displays with art department and store management• Recommend wine selections to customers• Operate cash register and provide information regarding all products in the store• Inventory and order wine on a daily basis (approximately 540 SKU’s)• Plan and implement all wine merchandising

• Conducted interviews to fill open positions• Trained new hires• Acted as mentor for crew who wished to be promoted to management• Input new-hire/existing crew information in UltiPro system• Managed a crew operation of approximately 10-20 employees during shift• Reconciled daily sales• Prepared weekly “bill bag” for corporate headquarters• Wrote weekly schedules for 65-80 crew members• Acted as Community Outreach Liaison to increase store awareness/presence in the neighborhood• Planned, designed, coordinated and implemented product displays • Resolved escalated customer service issues•

• Contact and interview potential students• Obtain and assess scholastic transcripts to determine eligibility and readiness for program• Conduct open house events for potential students and parents• Conduct campus tours• Represent the school at various career fairs and events