Joe Epperson Email & Phone Number

For more than 40 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. NRC Health’s commitment to Human Understanding® helps leading healthcare systems get to know each person they serve not as point-in-time insights, but as an ongoing relationship. Guided by its uniquely empathic heritage, NRC Health’s patient-focused approach, unmatched market research, and emphasis on consumer preferences are transforming the healthcare experience, creating strong outcomes for patients and entire healthcare systems. NRC Health is ranked #1 for Patient Experience Improvement in the 2023 Best in KLAS report.

Planned and managed the execution of various enterprise projects, impacting over 2,000 store locations. Demonstrated success ensuring initiatives were completed on-time, in-scope, and within budget. Successfully facilitated collaboration among cross-functional project teams.

Charlotte, North Carolina Area

Supported multiple service lines and leadership levels with operational and analytical needs to support strategy, operational and financial performance for an organization with 640+ locations and nearly 30,000 team members.

Responsible for the development and launch of progressive customer experience strategies to optimize consumer experiences and contribute to overall standards of care. Developed and led a cross-functional, performance-driven team in daily efforts to standardize frontline staff processes and adapt to the voice of the customer. Defined and implemented comprehensive Standard Operating Procedures (SOPs) to improve processes. Managed full project life cycle of multiple dependent and cross-functional intiatives. Continuously sought out, analyzed, and acted upon opportunities to control costs, drive process improvement, and improve patient experiences.Key Accomplishment: Successfully developed and implemented new employee onboarding program impacting 7500+ employees to address evolving needs of organization.

Served in a multifaced role revolving around providing analytical support for over 7,500 employees to drive strategy objectives and organizational goals. Gathered and compiled data from a broad range of sources; translated findings into actionable insights to guide KPI/benchmark development, verify compliance, and support business plan development. Generated and presented comprehensive reports to senior management. Demonstrated business acument to recommend corrective actions and progressive strategies to drive process improvement, achieve compliance, and improve overall experiences.Key Accomplishment: Championed the implementation of new services that delivered $1M+ cost savings, while expanding scope of capabilities available.

Charlotte, Nc

Orchestrated a sales-driven team of 15 in the optimization of over 250 accounts in excess of $10M+. Monitored and maintained high-volume inventory; demonstrated aptitude in supply chain and category management. Forged and maintained critical relationships with B2B clients. Strategically negotiated contracts to achieve win-win terms. Designed and facilitated thorough suggestive/consultative skills and CRM training sessions. Led numerous sales initiatives that drove 112% year-over-year growth and achieved the #1 ranking in the region.