My responsibilities include acting as the primary liaison between customers and IT Services and ensuring that the services provided meet the customers’ business requirements. This is achieved by proactively managing relationships with customers and senior stakeholders both internally and externally, ensuring that their views and future needs are fully understood and incorporated into the development plans for IT Services. Likewise, to take ownership of requests for new services or any problems or issues raised by senior stakeholders, providing regular updates on progress and overseeing a mutually agreeable solution.Additionally I actively promote both existing and new projects and services as they become available.

Senior IT Manager responsible for the management, development, configuration, support and delivery of over 7000 end user IT devices and the technology in 350 classrooms, to both staff and students within the University, including the server and storage infrastructure to deliver the same. • I am required to plan, coordinate, organise, prioritise and manage the work of several large teams of up to 65 technical staff within the university. I have responsibility for the overall operational planning of these teams in delivering many cross-university projects and diverse areas of work. This includes setting deadlines, defining performance standards, monitoring progress and resolving problems and conflicts that may impede either service delivery or delivery of an initiative to time and within budget. This often involves close liaison and conflict resolution with very senior staff within the University. • Responsible for setting, prioritizing and managing several enterprise budgets including staff desktops, student desktops, staff and student printing, technology in learning spaces and enterprise server and storage infrastructure.• Some examples of projects or initiatives I have lead on;o Coordinated, specified, planned, and procured the £1.7m technical fit-out of a £130m new build campus.o Intitiated, planned and implemented an exterprise Managed print solution for the University resulting in a significant reduction of devices, costs and printing.o Lead on the implementation of a centralised remote management, deployment, imaging, upgrading and patching solution for all University networked devices. This vastly increased technician efficiency, the ability to implement change and improved reliability and quality of the service to our customers.o Initiated both virtual server infrastructure and desktop and application virtualization to further increase efficiencies and expanded services to Staff and students.

• Director and Vice-Chair of the Board of the 3 Rivers Learning Trust, which is a multi-academy trust of the three middle/high schools in the greater Morpeth area, responsible for the educational provision of over 2500 students.• 22 years’ experience serving as a School governor at first, middle, high and FE level.

• Member of the Senior Management team having overall responsibility for the Administration section and MIS functions of the College, including student enrolment and admissions, statistical funding returns and student records systems and databases.• Contribution toward strategic planning and policy formulation of the College • Preparing and presenting reports, financial analysis and numerous capital project appraisals to senior managers, staff, external contacts and the College Corporation Board.• Development and support of key financial and administrative systems including identifying and implementing requirements for additional facilities and functional enhancements to meet corporate and legislative policies.• Management responsibility for telecommunications, IP network, reprographics, central purchasing and renegotiation of all utility contracts.• To act as the Data Protection Officer for the College

• Trading activities included the conversion/renovation of redundant buildings into residential property.• Specialist installation of electronic environmental control equipment for the Agricultural sector