Over 22 years of progressive experience in the Consumer and Enterprise Storage and Cloud industry with roles focused on aftermarket services and partner management. A successful and organized leader in global supply chain re-design, process re-engineering to manage cost while ensuring customer service and satisfaction was always prioritized. Trustworthy, analytic and results-driven who thrives in a global and cross functional fast-paced environment. Looking to leverage my knowledge and experience to excel in the role as Reverse Logistic Manager.CORE COMPETENCIES• Customer Relationship Management • Design and launch of aftermarket service supply chains• Continuous Improvement and “Customer First” mindset • Project Management Skills (PMP certified), Inventory and Warehousing Management• Operations Management, people management (team lead up to 120 members)• Excellent verbal communication skills and presentations skills• Strong Business Analytical Skills, Strategic Planning and Initiatives, Supply Chain Management, Business Account Management, Profitability Management• Business and Process Standardization, Advanced Spreadsheets and data analytics skillsCAREER ACCOMPLISHMENTS• At Reconext, orchestrated in building better rapport at an executive level with the customer that resulted in more productive/effective engagement and collaborative problem solving, less escalations, , Best in Class on operational excellence performance and KPI attainment for consecutive quarters in a row • At Reconext, lead, manage, track and follow through on Western Digital Reverse Logistics (RL) Storage business (RMA management, screening and repair) setup and implementation within 3 months timeline and allocated budget• At HGST Singapore, planned, led and orchestrated repair operations migration into a cost efficiencies business model through innovative and creative efforts that resulted in $2M annualized savings
Listed skills include Warranty, Supplier Quality Management, Backend Operations, Failure Mode And Effects Analysis, and 6 others.