Joe Geraci Email & Phone Number

• Oversee all aspects of membership including giving tours, managing budgets and monthly dues, and create a welcoming environment for over 3,800 members• Intentionally foster a cause-centered culture that is welcoming, genuine, hopeful, nurturing & determined• Surpassed a membership goal of $640k by reaching an end revenue of $831k in 2022.• Recruit and hire a diverse front desk staff and volunteer teams• Engage community in innovative ways to involve new members into the Y community and support them in achieving their goals• Develop and implement cause-driven events for the community and members.• Manage, direct, and coordinate all youth sports at local branch.

Cincinnati Area, Ky

• Analyze and interpret multiple high school teams • Develop a full report with statistics and team/player analysis for coaches to use for weekly game planning

Can

• Approve, update and monitor multiple administrative tasks for 12 resident assistants on a weekly basis• Manage a $3,000 programming budget • Communicate strong customer service skills through explanations of policy violations and daily interactions with over 300 residents• Plan events for residents to increase knowledge around wellness, diversity, academics, social concern, identity, spirituality, and leadership• Market programs to floor to increase engagement and sense of belonging to Xavier tradition • Develop and creatively use a budget to engage residents on floor• Collaborate with co-workers and supervisor and problem solve using crisis management• Manage conflict that arises between residents and engage in mediations between residents

Cincinnati, Ohio, United States

• Manage contracts for all single game suites• Fulfill suite requests including in seat visits• Escort premium clients to field for on-field Batting practice viewings and tours• Assist with special requests of Reds ownership and clients

Cincinnati Area, Ky

• Assist shoppers and answer questions regarding the Reds Holiday Gift Pack and the Reds Consumer Clubs.• Handle credit card transactions and manage inventory while offering a first-class customer service to patrons. • Answer and respond to phone calls and emails along with other duties during office hours.

Cincinnati Area, Ky

• Assist with retail and merchandise operations in the sale of memorabilia and general baseball merchandise• Operation and management of all box office operations in ticketing and merchandise sales through Tickets.com and Revel POS systems• Develop and maintain a strong working knowledge of all museum operations and exhibits• Effectively use POS processing and assist with end of day close out financials

• Plan events for residents to increase knowledge around wellness, diversity, and academics, social concern, identity, spirituality, and leadership• Marketing programs in order to motivate residents to participate, along with working with a budget of over $100 each semester• Communicate issues and collaborate with co-workers and Hall Director• Develop strong customer service skills through training and daily interactions with residents• Manage conflict that arises between residents and problem solve using crisis management

Cincinnati, Ohio

• Seek out customers to assist across the sales floor while maintaining a positive customer service attitude• Recommend items and direct/lead customers to selections. • Organize the sales floor as well as restock and implement items on the floor.

Madeira, Ohio

• Directed a summer wiffleball league through the creation of team rosters, scheduling and umpiring of games, and tracking player statistics• Kept in constant communication with the players as well as their parents about scheduling and other concerns• Responsible for the daily activities of the parks department which included setting up and supervising local events as well as caring for and maintaining two local parks

Sport Management

Education record