I am currently the Operations Manager in an ever growing leisure centre. With over 9 years of excellent customer service experience and a full understanding of numerous roles within leisure, I am responsible for the overall health and saftey and operations of the building. I started as a duty manager looking after finances and block bookings. The centre was a council run building but after 3 years of this role the centre went through a take over of SLM.This required an adaption of knowledge and learning of new systems and ways of working. I then took over the Fitness Manager role looking after a team of internal and external PTs. Our main focus was to help support the retention of customers, improving customer experience when attending the centre, as well as setting and achieving set KPI’s while motivating the team.In July 2021 I was promoted to Operations Manager taking on all health and Saftey responsibilities working with contractors and completing daily, monthly and annual checks around the centre. From fire, legionella and electrical checks to motivating and training all staff at site to push company standards and hit targets.