Joe Gutierrez Email and Phone Number

• Lead and manage CPM/EPM technology stack including OneStream, Oracle EPBCS, Blackline, Kyriba, and Concur• Deliver enhancements/optimizations through the design, development, validation, and deployment of IT solutions• Apply leading industry standards and best practices to identify applications and build effective and responsive delivery and support teams• Collaborate with Business Stakeholders and Internal Audit to identify and improve systems, processes, and services for the respective functions• Manage, coach/mentor diverse global team including setting priorities and schedules for IT resources• Mange Vendor relationships across technology portfolio• Responsible for application upgrades, performance, functionality improvements, security, validation, general maintenance, and system administration

• Drive Vision & Strategy for Financial Systems• Lead Improvements and Optimizations• Provide Roadmap for Financial Systems• Manage/Direct team and production support• Implement useful business tools/solutions to facilitate sound business decisions• Train develop and mentor staff• Build networks and partner with key stake holders to implement solutions• Align and plan system requirements based on process and process improvements• Cultivate a culture of innovation and change • Attract and retain top Talent

• Implement various enhancements to maximize incremental efficiencies that add value to the business• Implemented High Radius in Belgium• Implemented SAP in Colombia• Implemented Acorn in Singapore (includes Business Analytics with ETL environment)• Manage and conduct various training and workshops• Maintain and observe appropriate service level agreements in the production support environment • Design, develop, and document end user training material• Provide Fit Gap analysis• Support the Global Template and delivery to all countries

• Manage and implement 40 - 50 custom enhancements including +1000 support packs and enhancement packs annually in SAP ECC 6.0• Provide and manage production support activities with +400 incidents resolved annually • Design, develop, and document end user training material• Interface with super users, site sustainment, managers, and senior managers on a daily basis• Enforce corporate standards, controls, compliance, and best practices for use in SAP • Support and manage +14 different OTC financial integrated system interfaces • Manage, train, and develop 2 direct reports in various SAP tasks

Provide technical and functional support for all SAP FI applications with emphasis in OTCProvide recommendations to the build/configuration team on the fix required when appropriatePerform application analysis and resolve technical issuesAssist in testing support packs and system upgrades (releases) to ensure system stabilityAssist in the development of end user training material for OTC Assist in end user training for OTCAssist in development of OTC process documentationAct as a liaison between end users, super users, Site Sustainment and other ITSS groupsEnforce corporate standards and best practices in use of SAP applicationSupport all OTC interfaces

Ensure timely, accurate and actionable reporting of Complimentary Admission StatisticsManage the semi annual Cast Member Complimentary Ticket DistributionManage the annual Main Gate Pass distributionEnsure the timely and accurate fulfillment of Complimentary ticket ordersEnsure processes and controls are adequate and being adhered toProvide leadership and guidance, train, develop and coach hourly Cast MemberComplete and deliver performance appraisal to hourly Cast MemberAssist in the development and implementation of departmental compliance auditsUpdate departmental SOPs due to system implementations or process changes

Provide leadership and guidance, train, develop and coach hourly Cast MembersEnsure the timely and accurate fulfillment of ticket orders Complete and deliver performance appraisals to hourly Cast MembersEnsure processes and controls are adequate and being adhered toAssisted in the development and implementation of departmental compliance auditsUpdate departmental SOPs due to system implementations or process changesEnsure timely, accurate and actionable reporting of Complimentary Admission StatisticsDeveloped and maintain monthly departmental scorecard/metricsSupport and assist the Gateway Ticketing System upgradeManage the semi annual Cast Member Complimentary Ticket DistributionManage the annual Main Gate Pass distribution

SAP Super User Finance Module (OTC)Developed and completed department AOPDeveloped and completed Credit Card AOPCompleted monthly and quarterly forecastCompleted weekly, monthly, and quarterly labor analysisCompleted quarterly Amex Ad hoc reportingProcessed accruals and journal entriesMaintained both the Credit Card Fact Sheet and the Form of Payment Fact SheetManaged and maintained the Disney Dollar programCreated all departmental purchase requisitions for large ticket items including service requisitionsMaintained departmental scorecard/metrics Completed account reconciliations

Assisted in the implementation of SAP 4.0 (Finance Module)Assisted in managing and coordinating the daily operational requirements of Currency Operations including collecting, counting and depositing of Resort revenues Maintained accounting controls and security measures appropriate for the protection of Resort assets and Cast Member safetyAssisted in producing under budget weekly schedules for 60 Cast Members in a 24-hour, 7-day-a-week operation.Wrote and delivered performance appraisals to hourly Cast MembersRecruited, trained, developed and coached diverse hourly Cast MembersPerformance Excellence Award recipient