Joe Gutierrez work email
- Valid
- Valid
- Valid
Joe Gutierrez personal email
Joe Gutierrez phone numbers
Experienced professional with a demonstrated history of working in the computer software industry. Skilled in Sales, Customer Relationship Management, Customer Satisfaction, Customer Retention, Continuous improvement, Product development, Strategic alignment and Strategic Partnerships. Strong professional with a Bachelor of Business Administration (BBA) focused in Business Administration and Management, General from University of Southern California - Marshall School of Business.
-
Head Of Customer OperationsEvgo Apr 2019 - PresentLos Angeles, Ca, UsEVgo is America’s largest public fast charging network. EVgo’s fast chargers deliver convenient, fast charges to EV drivers on the go, at a rate approximately eight times faster than conventional Level 2 charging. EVgo’s fast chargers are compatible with all EV models currently on the market that accept DC Fast Charging. With more than 1,000 fast chargers and more than 1,000 Level 2 chargers in 66 metropolitan markets, EVgo’s network in 34 U.S. states allows EV drivers to travel further while providing exemplary service by maintaining and operating its charging stations. As Head of Customer Operations I'm responsible for leading and directing the experience of each customer's life-cycle as well as manage relationships with our automobile and fleet partners. -
Senior Director, Global Product SupportCornerstone Ondemand May 2016 - Nov 2018Santa Monica, Ca, Us• Responsible for the leadership of the Global Product Support Team• Led a team that services over 3000 global clients who contact us for technical support • Call center 150 employees (20 managers, 3 directors)• Call centers were around the globe• With locations in the U.S, Israel, New Zealand, UK, Spain, and India• Senior Director of Global Product Support - responsible for the design and development of Global Product Support processes to continuously improve the client experience -
Director Of Customer CareCornerstone Ondemand Sep 2010 - May 2016Santa Monica, Ca, Us• Training and Human Resource functions including learning management, performance and succession planning for 4.92 million users worldwide• Lead the Customer Care team that services over 480 clients who contact us by telephone, e-mail and our e-care service to open a case or request assistance • Ultimately responsible for client satisfaction• Managed KPI’s with staff• Held 1 on 1 meetings with team to go over KPIs• Promoted managers to take over team leads then help 1 on 1 with team leads • Worked closely with internal teams to ensure client cases are resolved quickly and effectively• Guide team in providing timely and accurate communication to the client and deal with escalated issues to ensure the client experience is positive and cases are resolved within agreed SLAs
-
Director, Western RegionTicketmaster Nov 2007 - Sep 2010Beverly Hills, California, Us• As West Regional Event Programming Director responsible for the success of events across the region• Interacted daily with some of the highest profile clients in the sports and entertainment industry including the Los Angeles Lakers, Staples Center, Seattle Mariners, Denver Broncos, Live Nation, and AEG• Leading a team of 20 Event Programmers• Ensured that departmental best practices were being adhered to across the region and that all events were programmed to the highest possible standard• Worked closely with the National team on tour standards, national specifications, and other regional special projects pertaining to event programming functions to improve operational efficiencies• Monitor employee skill levels within both my own function and in the field and facilitate additional training as necessary• Key contact for event related issues and troubleshooting problems and questions with respect to all internal Ticketmaster Departments and clients• Oversee workflow through the West Event Programming Center and ensure that procedures, tools and resources are in place to keep up with demand• Coordinate with the field offices on client adoption with event related products such as the Event Submission Tool• Work with the development staff to advance Event Programming tools and products• Maintain regular communication with each of the field offices in regards to Event Programming workflow and support -
Contact Center DirectorTicketmaster May 2001 - Nov 2007Beverly Hills, California, Us• The Pharr Contact Center is the largest Ticketmaster facility in the United States and is home to the Ticketmaster Sales and Service functions along with various 3rd Party business partners• The Contact Center is used as a testing ground for any new products or services that require testing prior to full global implementation • As Contact Center Director was responsible for the management of 1,000+ employees, maintaining high levels of customer service and building strategic relationships with the General Managers and 3rd Party clients• Maintaining high levels of customer service and driving sales objectives• Strategic planning of upcoming events/on sales with all contact centers to ensure proper staffing coverage• The development and rollout of the World Class Customer Service Program for the Contact Centers.• The goal of this program was to align policies and procedures to provide a meaningful customer interaction• Providing support to the Account Managers for all 3rd Party business relationships• Constant communication with all field offices to set and deliver expectations of the Contact Center• Managing the budget process
-
Customer Service ManagerTvn Entertainment 1997 - 2001• At TVN Entertainment my main responsibility was to manage the customer service center for TVN’s satellite and VOD business. The call center handled issues related to customer service, sales, billing and technical support• Responsible for managing a staff of 11 customer service supervisors and 70 customer service representatives• Responsible for managing third party customer support vendors• Maintaining programming schedules for our PPV events• Work with our programming and technical teams on technical issues• Managed newly acquired home shopping network• Managed customer service team for new internet provider service
Joe Gutierrez Skills
Joe Gutierrez Education Details
-
Usc Marshall School Of BusinessGeneral
Frequently Asked Questions about Joe Gutierrez
What company does Joe Gutierrez work for?
Joe Gutierrez works for Evgo
What is Joe Gutierrez's role at the current company?
Joe Gutierrez's current role is Head of Customer Operations at EVgo.
What is Joe Gutierrez's email address?
Joe Gutierrez's email address is jg****@****and.com
What is Joe Gutierrez's direct phone number?
Joe Gutierrez's direct phone number is (310) 752*****
What schools did Joe Gutierrez attend?
Joe Gutierrez attended Usc Marshall School Of Business.
What are some of Joe Gutierrez's interests?
Joe Gutierrez has interest in Civil Rights And Social Action, Education, Environment, Animal Welfare, Health.
What skills is Joe Gutierrez known for?
Joe Gutierrez has skills like Management, Leadership, Strategic Partnerships, Call Centers, Team Management, Customer Experience, Crm, Sales, Customer Service, Performance Management, Customer Relationship Management, Customer Satisfaction.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial