Joe Haller Email and Phone Number

Lead a team of 38 professionals who support Mercedes-Benz dealership & Independent Service Provider (ISP) technical operations in the US through:- Onsite and remote technical support- Workshop process consulting- XENTRY Diagnosis User Help Desk (UHD)- Special tools & equipment- XENTRY Diagnosis hardware/software leasing & sales- Technical literature and information systems- ISP portal administration

Responsible for overall Warranty operations in the US.Lead a team of 26 professionals who ensure dealership compliance with MBUSA's Warranty Manual as well as MBAG's Warranty Manual Wholesale through:- 1st Level Dealer Support- Claim Review- Warranty Controlling- Warranty Audit- Policy Administration & Communication- Reporting- Warranty Training- Warranty System(s) Management- Reverse Logistics (Warranty Parts)- Warranty Parts Testing & AnalysisIn addition to my Warranty responsibilities I have a number of facility related responsibilities including:-Overseeing Environmental Health & Safety (EHS) activities for Engineering Services (Fire Warden, HazMat shipping, facility / equipment safety inspections)-Assisting the Director’s office in oversight for facility improvements, construction and maintenance projects

In addition to my responsibilities overseeing the Warranty Department I also managed personnel, financial and operational topics for a team of 25 who are responsible for:- Field quality analysis for the US market- Warranty cost recovery for suppliers in USA/Mexico- Sales and aftersales quality initiatives in the US market- Customer concept quality

Lead a team of 13 professionals who ensure dealership compliance with MBUSA's Warranty Manual as well as MBAG's Warranty Manual Wholesale through:- Claim Review- Warranty Controlling- Warranty Audit- Policy Administration & Communication- Reporting- Warranty Training- Warranty System(s) Management

Lead a team of 9 professionals who ensure dealership compliance with MBUSA's Warranty Manual as well as MBAG's Warranty Manual Wholesale through:- Claim Review- Warranty Controlling- Warranty Audit- Policy Administration & Communication

- Responsible for warranty controlling in US market- Market controlling liaison between MBAG and MBUSA- Lead Controlling Committee ensuring timely resolution of topics- Control warranty spending through management of Target Agreement Taskforce- Perform national and targeted warranty audits- Successfully managed launch of global labor time guide (ASRA

- Analyze technical warranty claims to ensure accurate payment to dealers- Technical liaison for entire Warranty Dept- Assist Warranty Controllers in managing controlling rules

- Provide technical assistance to dealers for vehicles which require advanced diagnostics and new technologies- Authorize component replacements to resolve customer complaints in a cost effective manner- Develop and publish online diagnostic guides for national dealer use

- Manage the 2nd shift operation of the Montvale QEC (8 direct reports) including parts return and testing, staffing and performance evaluations- Lead documentation of QEC processes for Sarbanes-Oxley Act- Manage all warranty parts return rules- QEC technical lead for NAG2 transmission and OM642 diesel engine launch

- Maintain, troubleshoot and repair company fleet and employee vehicles- Perform engineering test schedules- Perform work instruction validations- Perform labor time studies

- Develop and implement parts testing program to increase warranty cost control- Evaluate all MBUSI factory proposed warranty debits to verify findings and ensure accuracy