12mo Contract to help plan, schedule, execute, and deliver internally-facing projects for Cruise's Corporate Engineering team.

(Affected in a company-wide RIF due to acquisition)·Managed an Agile scrum team of 7 as Servant-Leader, distributed across California and Europe, to ship new software products and features for FSX Live, the Live-Ops experience for Foresight players and coaches·Transformed my team into the most predictable and efficient team in the department, meeting over 95% of release deadlines, halving our release cadence, and improving value delivery by automating CI/CD pipelines, and coaching DevOps best practices·Led development of features on FSX Play and the Foresight App: streaming educational videos, mobile device connectivity, cloud infrastructure and data storage, Zendesk support integration, and Firebase marketing notifications, OAuth/SSO, OpenID Connect, and enabling synchronous multiplayer via Unity Gaming Services·Collaborated with internal stakeholders and developers to define our product vision, build features, prioritize backlogs, and keep all stakeholders and teams apprised of milestones and dependencies·Served as Product Manager until interviewing, hiring and training a replacement. Expanded team by hiring a fourth developer to address resourcing needs.·Facilitated all Agile ceremonies (sprint planning, reviews, retrospectives, backlog refinements, daily scrums) and team syncs to gather requirements, perform feature and story mapping, risk management (ROAM). Performed competitor and opportunity analyses (SWOT) to add new features to backlogs·Created and maintained product roadmaps outlining end-to-end development through the software development lifecycle (SDLC)·Improved quality assurance (QA) processes by implementing test-driven development (TDD), reviewing and proposing test cases, reducing bugs·Created biweekly Agile office hours meetings to evangelize best practices, coached and mentored fellow project managers, enhanced team efficiency and morale, resulting in a NPS increase from 5 to 8 across all respondents

*Planned, executed, and delivered web projects for a cross-functional, globally-distributed web production team and ensured consistency with the Adobe's strategy, commitments, and business objectives.*Responsible for all aspects of web project delivery to the agreed scope, plan, and budget. Guided the team to walk the line between resource limitations and high production values while consistently delivering within established deadlines.*Authoring, managing and updating content on multiple Adobe.com pages and collaborated with regional, domestic and international teams to publish pages for their respective localized web sites.*Coached Agile product development methodologies, created and kicked-off a new, cross-functional scrum team. Facilitated team agreements, team values, product vision, and Agile coaching meetings. Established and facilitated sprint planning, backlog refinement, daily scrums, sprint reviews, and retrospectives. Responsible for team documentation, best practices, and Agile team coaching. *Assisted Product Managers with defining and prioritizing our team’s product backlog, project roadmaps, and reporting project and team status/health via Agile reporting tools (burndown/burnup, velocity, and Gantt charts) and managing the project's instance of Jira.*Worked across program levels to ensure the delivery of web projects according to Adobe strategies.

• Leveraged project management software and tools (Rally, Jira, Jira Align, Confluence, GitHub, Azure DevOps, Airtable) in order to successfully develop and implement a wide range of project schedules. Created epics, features, user stories, and defects. Remotely managed domestic and international scrum teams between 5 and 15 team members. Identified and assisted in removing roadblocks to the development team. Reported progress to stakeholders and raised flags if I identified risks and mitigated them.• Green Badge Intel worker responsible for collaborating with Intel stakeholders in order to gather requirements and communicate progress throughout the SDLC. Created project schedules and guided development teams through 5-6 concurrent long-term projects, including customer-facing and internal deliverables. Shipped feature enhancements to Intel Driver and Support Assistant (IDSA), Resource and Design Center (RDC), Structured Content Publishing Tool (SCPT), and Cost Resource Information System (CRIS).• Scheduled and planned the development of the new Intel Product Specifications progressive web app (PWA) for both desktop and mobile, working with cross-functional teams across the globe. Planned, budgeted, and launched the redesign of the Persistent Memory Development (PMem) website, and Integrated Adobe Analytics and Google Analytics.• Performed QA, lead testing, and created QA and UAT testing schedules. Recorded technical documentation in Confluence. Distributed beta builds via SharePoint. Led change management, migrating our projects from Rally to Jira, and coached my team on Jira BKMs• Stayed up-to-date with agile/scrum best practices and trends. Implemented scrum artifacts and led all ceremonies including daily scrums, estimation, sprint planning, retrospectives, backlog grooming, and charting team velocity. Maintained a deep understanding of internal business processes and quality standards; proactively contributed to process refinement and workflow optimization.

Facilitated intra- and inter-departmental communication in order to ensure the delivery of high-quality assets on-time, within scope, and within budget; led and documented all meetings to ensure clarity. Led kick-off meetings, daily scrums, weekly status meetings, and project post-mortems. Contributed to client meetings when clients had questions about timing or budget. Assisted Executive Producer with resourcing talent, localization, production and post-production scheduling.• Managed the development and completion of projects for digital, social, print, website, blog, email, and mobile app products for Tri Pointe Group, who reported over $3.2bn in 2018 annual revenue; led the rebranding campaign for Visit Santa Barbara, which contained over 40 deliverables (including a new website) and was completed on-time and on-budget ; VSB reported 37% increase to tourism indicators and renewed our deal.• Assisted with a redesign of the Center City Anaheim’s website, tourism campaigns, the FRAN (Free Rides Around the Neighborhood) ride service and assisted with shipping TripShot, a mobile app to assist commuters with finding parking spots and calling for rides. The success of our deliverables led the client to retain our services for another two years.• Drafted project estimates, scopes, delegated tasks, estimated time per team capacity, budget, and timelines; balanced workloads to ensure delivery of all assets, prevent overbooking, and preserve capacity. Identified risks and eliminated roadblocks, keeping stakeholders apprised and refocusing team members on problem solving, reducing missed deadlines by 40%.• Optimized use of project management tools (Workamajig, Jira, Trello) by implementing Kanban boards, creating Gantt charts, and customizing project templates; introduced Agile principles and scrum ceremonies and artifacts. Coached our creative and development teams on Agile and scrum; automated task assignment resulting in a 60% savings of manual assignment time.

Managed a team of product specialists to establish new and develop ongoing relationships with over 250 domestic and international brands and manufacturers, covering 40,000 products and over 200,000 SKUs. Promoted from Product Specialist to Senior Product Specialist in March, 2015.• Lead contact for OnlineSports.com’s brand partners. Teamed with brands to boost sales through multichannel digital and social media marketing campaigns. Researched trending keyword, brands, and competitors. Took advantage of competitor weaknesses and recommended improvements to our partners' Twitter, Instagram, and Facebook profiles.• Scheduled and completed over 300 brand marketing and product management projects, adding over 50,000 SKUs to my product portfolio, and contributing over $7 million to 2013-2017 annual revenue.• Reported business development strategies and results to executives. Managed Google AdWords, Amazon Sponsored Products PPC campaigns, and Amazon Seller Central to consistently exceed sales KPIs.• Downloaded, collated, and parsed brand, price, and UPC/EAN analysis reports from data vendors like Tesmo LLC and Teikametrics in order to identify trending products, keywords, and monitor pricing changes. Reported MAP pricing and plagiarism violations to our partners to assist with compliance.

Conducted research on companies to create Excel spreadsheet profiles on targeted sales clients. Provided actionable sales intelligence for an online subscription billing company. Completed Agile sprint projects that required careful reviews of 10-K and 10-Q IRS reports.• Drafted and compiled a thorough portfolio of targeted, potential clients for inside sales team to use when determining strategies for approaching new companies.• Researched and analyzed public companies’ quarterly and annual sales reports to predict business models and project future strategies. Flagged specific indicators that aligned their interests with ours.• Graded target clients on likelihood of accepting Zuora’s SaaS product based on flagged indicators to provide the sales team with a guide for how to efficiently pursue leads and accomplish sales goals.• Issued a regular cadence of my research reports results directly to the Chief Marketing Officer (CMO) and my direct report.• Pursued full-time employment once my contractural assignment had been fulfilled.

Implemented and oversaw business operations for a 5,000 sq. ft. restaurant and bar. Supervised a staff of 20 employees to ensure proper customer satisfaction. Addressed and resolved any client concerns or disputes personally. Created and maintained relationships with vendors to procure optimal rates on products and services. Created purchase orders and maintained relevant financial records. Took inventory of merchandise, then analyzed purchasing trends, spoilage, and usage rates to reset pars towards the optimization of profit.

As the first hired bartender at a brand new restaurant, I created protocols for bar operations from scratch. I worked closely with ownership to reconcile my operational standards with their creative goals for the identity of their new venue.I advised ownership on which brands to serve to reflect current trends and maximize margins, as well as on which suppliers to use to order bar and restaurant supplies.I reorganized and redecorated the bar space to reduce chaos and create a coherent, casual, and classy ambience for our patrons, who mostly resided in the same high-rise building in which we occupied.I fostered a close relationship with dozens of regular patrons (neighbors, if you will) who resided in our building and created promotions to draw new patrons from around the neighborhood.Using precise inventory reports from BevIntel, I mitigated significant bar waste by ensuring bar staff compliance with exact pouring methods. This profoundly cut back on waste and saved the new business thousands of dollars in spoilage.I was the sole closing manager when I worked, and as the last to leave and lock up, I filed away daily credit card receipts, reconciled accounts with cash register amounts, deposited cash profits in a safe, and ensured that the restaurant was clean, safe, and secure for the next shift.

I was responsible for the complete organizational overhaul of over 100 wine labels. I reclassified them by country, region, and varietal. I standardized wine and beverage training, creation, service, and presentation protocols to assist front-of-house (FOH) staff and improve efficiency, quality, and consistency.I collaborated with the Executive Chef to reconcile our wine and cocktail menu with his seasonally-inspired fare. I assisted in the creation of a new cocktail menu to better pair with his dishes and recommended a new wine lineup.I trained the staff to maintain accurate and thorough knowledge of our expansive and ever-changing wine selection by keeping a binder of profiles of new wines and scheduling instructional meetings with sales representatives.I reprogrammed the RPOWER point-of-sales system to reduce keystroke redundancy and improve the efficiency of order taking, thus reducing kitchen production times and hastening the delivery of orders to tables.In addition to keeping a nightly log, and briefing the staff at pre-shift meetings, I updated the POS daily with automated inventory numbers so that servers and managers could know when certain items were running low.I trained any and all new bar hires, strictly emphasizing uniformity in drink preparation, bar sanitation, steps of customer service, and inventory protocol. I summarized my evaluations of trainees and presented them to the owner, advising him on their fitness for the position.I smoothly managed an intimate bar with 8 seats, executing steps of service flawlessly, remembering my regular patrons, and provided all of them with a memorable and outstanding experience at Vai Restaurant.

I trained and hired all new front-of-house (FOH) staff according to strict standards of customer service.During busy hours, I personally greeted and seated patrons, served as intermediary between the FOH staff and kitchen staff, and assisted with all food service and delivery functions. I received, responded to, and resolved any and all queries, suggestions, or complaints by patrons to their satisfaction. I used my discretion to discount or compensate parts of their guest check to assuage any possible irritation felt by patrons.I reprogrammed the RPOWER point-of-sales system to make it more responsive to the order input needs of front-of-house employees and simpler for kitchen staff members to adhere to detailed orders.I completed payroll for all employees, using the electronic clock-in functions in RPOWER and outsourced payroll to a check agency.I created just and efficient front-of-house schedules that reconciled the varied needs of part-time employees with the business' need to staff their venue with the best employees.I coordinated security for a high-energy nightlife venue by monitoring the floor in-person and by CCTV. I communicated with security agents via walkie-talkies to direct them to potential problems that could not always be seen among the commotion. I helped escort problem individuals out of the venue, away from other patrons, and defused any potential issues via measured dispute resolution.I took meticulous inventory of all alcohol and bar supplies. I analyzed selling, spoilage, and breakage data trends over months to optimize stocking pars and reduce business costs.I held weekly meetings with ownership to prepare for upcoming events and update them as to the progress made by my team on previous objectives.