Enterprise voice and Data Center expertise working with collaboration platforms & solutions Proven track record working with leading unified collaboration systems like Cisco, Microsoft, Avaya, Mitel Hands-on experience with Session Border Controllers and Voice Gateways Expertise using collaboration gateways like Cisco Expressway Expert level knowledge of VOIP protocols such as SIP, RTP/SRTP including TLS Very good knowledge of protocol and packet analysis Experience working with switching and routing protocols Experienced in virtualization platforms VMware and Hyper-V Strong understanding of NAT traversal for VOIP Strong understanding of H.323, MGCP & ISDN Connectivity using copper/fiber, ISDN, T1, wireless Background in cloud based communication solutions like Office 365

Systems engineer providing planning and design, implementation, and administration for an enterprise level infrastructure. Responsible for providing technical and business direction for the Operations department. Administration of the Healthcare communication environment, telecommunication landscape, and new technology testing and training.Implementation and support for all aspects of all telecommunication systems. This includes support of over 95% of the system inventory, Dial plan design and roll-out, and Cisco implementation.Planning, redesign, and execution of telecom landscape transition from PBX to Cisco platform and Voicemails, Gateways, units at six Major hospital and 31 clinic locations.Designed and supported a migration from a TDM platform to a Cisco Unified System for the corporate network of more than 5000 users.Roll-out and administration of Call Manager, Cisco Unity Connection, Cisco Call Center Express and Cisco scripting, and recording covering call center roll outs and medical staff integration environments.Network design administration of MDF and IDF closets equipment including Cisco switches.Lead engineer for telecommunication for all of Lakelands campuses.

Senior level engineer providing remote implementation, administration, and troubleshooting for client infrastructures ranging from small-business to enterprise level with 10,000+ users. Responsible for rapid-response support related to disaster recovery, database administration, and site installation.Developed the standards and procedures for installation of infrastructure at client sites. This later involved revising the operating procedures to reduce time on site for field engineers from two days, to four hours.Team-lead for a group of technicians responsible for administration and support of client facilities.Provided elevated support for complex issues and time-sensitive situations.Implementation and support of five major accounts.Responsible for database administration and disaster recovery for 10,000+ client systems.Created corporate wide platforms for new implementation's as well as provided classroom based instruction for internal and external customers.