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Joe Hettinger is a Technical Support Team Leader at Pacejet Logistics, Inc at Pacejet Logistics, Inc. He possess expertise in troubleshooting, security, servers, leadership, cloud computing and 20 more skills.
Pacejet Logistics, Inc
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Technical Support Team LeaderPacejet Logistics, Inc Apr 2012 - PresentColumbus, Ohio• Manages Product Support Desk for On Premise and Cloud based Warehouse Management and Shipping software.• Maintains a clear line of communication and customer expectation setting skills.• Scope and define requirements for projects ranging from report changes to new feature requests.• Supports On Premise shipping and warehousing application that uses SQL 2000, 2005, and 2008 with SQL Server Reports (SSRS) or Crystal Reports which integrates to SyteLine.• Debug reports, write SQL jobs and other scripts to resolve issues or for system optimization.• Supports Cloud based shipping application that is integrated to various ERPs and when necessary escalates issue to the Development team using JIRA.• Implemented Zen Desk Support System and integrated it to JIRA for support issue tracking.• Procured and managed implementation of VOIP phone system (Vertical Wave) for 33 users.• Maintains Active Directory 2003 and 2008 domains.• Manages local servers and test work stations with VMWare, Hyper-V, and Virtual Box.• Monitors the local network with PRTG Traffic Grapher.• Manages the procurement of office equipment, laptops, and phone and Internet accounts.• Created laptop workstation build sheet for new hires and delegates new builds to support team.• Has strong technical knowledge, including application integration, operating systems, PC hardware and networking.
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Technical SupportPacejet Logistics, Inc Jun 2007 - Present
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Chief Petty OfficerUs Navy Reserve Jan 1987 - Oct 2007Navy Operational Support Center Columbus, OhioFoxtrot Team Leader, Chief Petty Officer, ADC October 2005 to October 2007 Designated as Team Leader for ESD261 whose responsibilities include Tactical Supervisor for 13 person teams to provide shipboard and pier security for US Merchant Marine Ships. Planed Random Anti-terrorism Measures (RAM), wrote evaluations and awards, and supervised maintenance of issued weapons. Possessed SECRET security clearance.Training Officer, Chief Petty Officer, ADC September 2004 to October 2005Managed unit’s training department. Supervised 12 people responsible for documenting all training hours and processing all requests for Annual Training and reserve duty. Career Counselor September 2002 to 2007Created and implemented career management program to track unit members with career progression goals in areas of expired terms of service, extensions, benefits, retirement options, educational goals and skill development.F-14 TOMCAT Flight Line Supervisor December 1999 to September 2002Developed and implemented the Plane Captain Training program. Managed the Corrosion Control and Foreign Object Damage (FOD) programs. Ensured training and safety of eight Flight Line personnel.
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Field Systems SpecialistPitney Bowes Oct 2000 - Jun 2007Dublin, Ohio• Installed a wide range of Pitney Bowes Systems products in the Columbus, Cincinnati, and Dayton areas. • Worked in the software side of business, including consulting, customer support, installation, and repair.• District trouble shooter for shipping and receiving applications. • Used Crystal Reports, MS Access, SQL Server, Fox Pro, and Visual Basic. • Installed and configured shipping apps such as FedEx Server, UPS, and DHL Cyclone Activator to interface with Pitney Bowes FoxPro or web/SQL based shipping apps.• Installed and configured mail room receiving application including Client Server version to work with various Palm/Pocket PC Scanners.
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OwnerTri-State Electronics May 1997 - Oct 2000Columbus, Ohio• Conducted component-level repair of computer monitors, security equipment, TVs, VCRs, DVD players and stereos. • Supervised up to seven technicians and one driver. • Created and maintained monthly and annual budgets (using EXCEL and Quickbooks). Developed and implemented a strategic advertising plan with mass media. • Built, installed operating systems, troubleshooted and repaired computers. • Managed the company local area network (LAN) using Windows 98, NT Work Station, and UNIX. • Maintained five major contracts with local companies for security systems and computer equipment repair.
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Manager, Senior TechnicianJ&J Cardinal Electronics Sep 1993 - May 1997Westerville, Ohio• Supervised two technicians, two drivers and one receptionist. • Conducted component-level repair of TVs, VCRs, and stereos. • Setup pickup and delivery schedules, ordered parts, and checked inventory.
Joe Hettinger Skills
Joe Hettinger Education Details
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Misc Training -
Franklin University3.9
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Computer Networking TechnologiesMicrosoft Certified Systems Engineer (Mcse) Course For Windows Nt 4.0 And Windows 2000
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Columbus State Community CollegeAviation Maintenance
Frequently Asked Questions about Joe Hettinger
What company does Joe Hettinger work for?
Joe Hettinger works for Pacejet Logistics, Inc
What is Joe Hettinger's role at the current company?
Joe Hettinger's current role is Technical Support Team Leader at Pacejet Logistics, Inc.
What is Joe Hettinger's email address?
Joe Hettinger's email address is fr****@****gci.net
What is Joe Hettinger's direct phone number?
Joe Hettinger's direct phone number is +161432*****
What schools did Joe Hettinger attend?
Joe Hettinger attended Misc Training, Franklin University, Computer Networking Technologies, Columbus State Community College.
What are some of Joe Hettinger's interests?
Joe Hettinger has interest in Computers, 1st Degree Black Belt, Member Of Extreme Performance Team, Shooting, Other, Hiking, Camping, Asst Instructor, Hunting, Taekwondo.
What skills is Joe Hettinger known for?
Joe Hettinger has skills like Troubleshooting, Security, Servers, Leadership, Cloud Computing, System Administration, Networking, Active Directory, Software Documentation, Security Clearance, Technical Support, Databases.
Not the Joe Hettinger you were looking for?
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Joe Hettinger
Senior Director - New Equipment Engineering And Field Service Engineering At Ttx CompanyGreater Chicago Area2ttx.com, ttx.com -
4corecomm.net, ford.com, steiergroup.com, angtech.com -
Joe Hettinger
Englewood, Co -
1gmail.com
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