In my role with Bank of America I will be focused on process strategy and design for GCAOO. I hold several credentials in Agile methodologies, such as Certified Scrum Product Owner (CSPO), Advanced Certified Scrum Product Owner (A-CSPO), Certified Agile Leadership Essentials (CAL-E), Certified Agile Leadership for Teams (CAL-T), and Certified Agile Leader (CAL). I am currently a PhD candidate in Organizational Leadership. I also have a Master of Business Administration (MBA), a Master of Liberal Studies in Global Affairs, and a Master of Science (MS) in Healthcare Management.My core competencies include collaborative global business effectiveness, creative product and project management, skilled operations and customer support, exceptional multicultural partnership, dynamic problem-solving, goal-driven process analysis and development, and effective cross-functional communication. I have a strong track record of identifying and delivering solutions that meet the needs and expectations of customers, partners, and stakeholders. I have led and supported multiple projects and products that have enhanced the user experience, increased the retention rate, and generated revenue. I have also implemented organizational improvement plans to drive performance metrics and achieve exceptional results. I am passionate about leveraging agile principles and practices to create innovative and impactful products that transform stakeholder experiences.