Joe Jackson Email & Phone Number

Atlanta, Georgia, United States

Provide leadership and direction to the Customer Experience department with a focus on delivering exceptional service and support.Designed and executed customer success programs and processes that improved customer engagement and loyalty. These programs have resulted in an annual net promotor score of +65.Developed and implemented customer success strategies that drive customer retention, reduce churn, and increase expansion opportunities. These efforts have resulted in a gross retention rate of 95%.Collaborate with cross-functional teams including Sales, Product, Marketing, and Data Operations to align customer success initiatives with company objectives. Activities include leading product demonstrations, writing Thought Leadership articles, and speaking at conferences.Analyze customer data and feedback to identify trends, inform decision-making, and enhance overall customer experience.Responsible for onboarding, training, and supporting customers.

Atlanta, Georgia, United States

Started, operated, and sold a healthcare supply chain consulting practice to Curvo Labs in May 2021.Responsibilities include providing leadership to the firm’s Strategic Sourcing Project Implementation practice areas. In this role, Mr. Jackson works with our clients to implement our sourcing technology platform, reduce supply and service expenses, and streamline supply chain operations and technology.Leads cross functional teams ranging from 10 – 20 FTEs per project to drive meaningful results for our clients in Strategic Sourcing, Capital Purchasing, Contracting, Distribution, Purchased Services, and Supply Chain Operations & Technology. Led a strategic sourcing cost reduction effort for total joints at a 450 bed independent acute care facility. The initiative encompassed $12 million dollars of total joint spend, twelve manufacturers, and dozens of surgeons. Mr. Jackson worked with the surgeons and led manufacturer negotiations which resulted in a $1.3 million dollar annual savings to the hospital.Led the sourcing, financial analysis, negotiations, and vendor selection processes to refresh a large health system’s fleet of IV and Pain Pumps. The project included hundreds of pieces of equipment, software, interfaces, and a 15 person multi-disciplinary team. The project resulted in the successful refresh of all equipment and software upgrades within the health system’s $6 million dollar budget. Served as the interim Supply Chain leader with responsibility for 50 FTEs at an 800 bed health system. During his time as interim supply chain leader Mr. Jackson reorganized and consolidated the supply chain functions and staff from Surgery, Cath Lab, and other support departments into one Supply Chain department. This included purchasing, contracting, receiving, distribution, and inventory management. This resulted in less redundancy, greater efficiency, and higher service levels.

Decatur, Georgia, United States

Responsibilities included providing leadership and direction to 40 managers and staff across the Purchasing, Contracting, Value Analysis, Central Distribution, Mail Room, and Print Shop departments. Mr. Jackson also worked with administrators and physicians across the organization in departments such as Surgery, Cath Lab, Nursing, Imaging, and Support Services to lower supply and service costs and improve supply chain service levels and processes. Responsibilities included negotiating with a multitude of manufacturers, service providers, group purchasing organizations, and distributors to ensure the organization was receiving the most competitive pricing and service levels possible. Mr. Jackson would provide monthly reporting on projects, savings achieved, and cost avoidance to executive leadership.Led the sourcing, financial analysis, negotiations, and vendor selection processes for outsourcing the hospital’s management of the Nutrition, Environmental Services, and Laundry departments. The project encompassed hundreds of departmental managers and employees, several million dollars of departmental budgets, and a 9 person multi-disciplinary team consisting of Nursing, Facilities Management, Finance, and Supply Chain. The project resulted in the successful transition to an outsourced management structure for the impacted departments, enhanced service levels, lower costs, and a $1.1 million dollar savings to the hospital. Led a trauma & spine strategic sourcing cost reduction initiative encompassing $4 million dollars of combined trauma and spine spend, 10 combined trauma and spine manufacturers, and 36 combined trauma and spine surgeons. The project resulted in an $800,000 dollar annual savings to the health system.

New York, New York, United States

Led project teams on multiple engagements implementing Lawson Software’s Supply Chain Management, Accounting, and HR/Payroll applications at large health systems in the states of Ohio, Oklahoma, and Connecticut.

New York, New York, United States

Worked as a Senior Consultant on multiple engagements implementing Lawson Software’s Supply Chain Management, Accounting, and HR/Payroll applications.

New York, New York, United States

Worked as a staff consultant on multiple engagements implementing Lawson Software’s Supply Chain Management application at large health systems in the states of New York, New Jersey, and Connecticut.

Master Of Business Administration - Mba

Activities and Societies: Beta Gamma Sigma Honors Society

Bachelor Of Arts (Ba), Marketing