Proficient in managing project documentation, supporting project teams and Account Managers, andensuring smooth coordination between internal stakeholders and external clients. Experienced inutilizing project management tools and systems, such as Salesforce and Trello, to optimize workflows,track progress, and maintain clear communication throughout the project lifecycle.• Project & Client Management: Manage projects, address support queries, and served asprimary client contact.• Technical Skills: Skilled in Salesforce CRM, Trello, Atlassian tools (Confluence, Jira), andsupport ticketing.• Customer & Sales Support: Managed customer onboarding, creating sales proposals andquotations, processing invoices in Xero and managing sales inbox queries.• Administrative Support: Experience managing front-desk operations, assist project teamswith meeting schedules, agendas, minutes, and documentation, along with implementingmarketing and sales campaigns.• Vendor & Procurement Management: Handled vendor relationships, contractnegotiations, and procurement processes.• Risk Management: Proactively identified and managed risks, ensuring issue resolution andSLA compliance.• Stakeholder Satisfaction: Collaborating with key stakeholders and enhanced customersatisfaction by 5% through effective communication and project updates.

Results-driven Project Administrator with hands-on experience in supporting project managementteams, maintaining schedules, and ensuring accurate documentation. Committed to optimizingworkflows and achieving project goals.• Manage project lifecycle from setup to closure, including procurement, planning, and contractadministration.• Support Project Managers in tracking schedules and maintaining project systems.• Provide administrative support and coordinate stakeholder communication.• Document meeting minutes and track action items.• Assist with project forecasting and ensure alignment with goals.• Generate Statements of Work (SOW) for client engagements.• Handle emails, timesheets, and invoicing for timely project tracking and payments.

Expertise in troubleshooting, user support, and system maintenance. Proven ability to resolvetechnical issues efficiently and deliver excellent customer service. Dedicated to ensuring seamless IToperations and user satisfaction.• Resolved technical issues for end-users involving internet connectivity, email clients, live chat,VOIP, and other aspects of the network connection.• Ensured high customer satisfaction by providing timely solutions.• Facilitated communication between clients and internal teams, developing training materialsto enhance team skills.• Led a team to consistently meet performance targets.

• Drove revenue growth through innovative strategies by analyzing competitor productseffectively.• Identified and engaged new clients, building strong relationships, and serving as maincontact.• Successfully negotiated client terms, directed meetings and created client presentations.• Developed detailed functional specifications and provided guidance on bidding across variousportals.• Monitored and maintained project scope while delivering status updates and communicatedprocess changes.

Primarily responsible for establishing, monitoring, and executing project plans. In charge of deliveringprojects that improve the client's business applications, infrastructure, and processes, and doing thiswithin time, on budget, and to the highest standards.• Developed project initiation documentation with maintained project key performanceindicators.• Wrote and tracked detailed project reports and revised project plans as needed.• Led project teams to deliver client requirements and served as a primary communicationpoint for clients.• Created and circulated agendas and action lists, defining project scope, objectives, andmilestones.• Proactively managed project risks and issues, and communicated project expectations toteams and clients.• Managed reporting and steering meetings.