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Experienced Client Specialist with a demonstrated history of working in the benefits administration industry with Fortune 500 clients. Skilled in Microsoft Office Suite, Sales, and Event Management. Strong operations professional with a Bachelor's Degree focused in Marketing and Business Management from Carthage College.
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Client Service ManagerEmpowerMilwaukee, Wi, Us -
Client Service ManagerEmpower Mar 2020 - Present• Accountable for overall delivery of service to plan sponsors, advisors, partners and third party administrators• Manage daily communications with internal and external parties to maintain and develop strong client relationships• Proactively address and communicate essential recordkeeping information to stakeholders during each plan year, including compliance testing results, plan amendment requests, plan design issues, regulatory changes, product enhancements, and new website functionality• Ensure issues are being resolved and clients are kept apprised of progress ensuring highest level of client service and satisfaction• Educate clients on plan provisions and functionality of plan sponsor & participant websites • Coordinate production and/or rollout of custom or specialized reporting for clients as required• Promptly handle escalated issues requiring special handling through coordination with various internal departments including functional processing areas, legal, compliance, systems, financial control, and technical support• Coordinate conference calls and meetings to consult and assist the client with questions or basic to complex issue resolution• Participate in finals presentations as requested by the Regional Sales Director -
Client SpecialistAlight Solutions Jul 2017 - Feb 2020Lincolnshire, Il• Collaborated with team members and contributed to the delivery of requested service levels and key performance indicators in 401(k) benefits by identifying and resolving client issues• Consulted client and internal teams to deal with daily issues and client escalations• Used data analytics tools to analyze big data and understand client’s specify system and data issues• Utilized multiple software systems to complete tasks and ensure individual participant data changes are captured• Demonstrated quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications -
Senior Customer Service RepresentativeAlight Solutions Mar 2016 - Jul 2017Lincolnshire, Il• Trained in Health and Welfare, Defined Contributions and Defined Benefits • Interacted with third party vendors on behalf of individual participants • Managed daily project work such as employment verification mailing, fitness reimbursement, and other general Human Resources projects• Worked closely with managers to refine service center tools to increase efficiency and decrease customer effort
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Events And Entertainment InternChicago Bears Jul 2012 - Mar 2017Greater Chicago Area• Executed Sponsor & Fan activations at Bears Training Camp and Game Day events including player autograph sessions, VIP custom programming, concerts, sweepstakes, and youth zone• Organized general sponsorship displays and promotions throughout stadium and training camp grounds• Coordinated pregame and halftime on-field entertainment with heavy focus on improving the fan experience • Assisted in additional internal and external events such as: Bears Business Summit, Draft Party, On-location radio broadcasts, Downtown Pep Rally, Season Ticket Holder Appreciation events, and Dr. Pepper Tuition Giveaway -
Sales AssociateMilwaukee Bucks Inc. May 2015 - Mar 2016Greater Milwaukee AreaI worked with a range of businesses and individuals to increase value within their personal and professional lives. I customized each client experience so that they received not only the most memorable game-day experience, but the most beneficial as well.Businesses found that using the Bucks as a tool to increase quality time with both clients and employees strengthened relationships, shortened sales cycles, and increased additional revenue.
Joe Kiser Skills
Joe Kiser Education Details
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Marketing And Business Management
Frequently Asked Questions about Joe Kiser
What company does Joe Kiser work for?
Joe Kiser works for Empower
What is Joe Kiser's role at the current company?
Joe Kiser's current role is Client Service Manager.
What is Joe Kiser's email address?
Joe Kiser's email address is jo****@****cox.net
What is Joe Kiser's direct phone number?
Joe Kiser's direct phone number is +126249*****
What schools did Joe Kiser attend?
Joe Kiser attended Carthage College.
What skills is Joe Kiser known for?
Joe Kiser has skills like Sports Marketing, Event Planning, Advertising, Microsoft Office, Customer Service, Public Relations, Sales, Event Management, Powerpoint, Public Speaking, Sponsorship, Microsoft Excel.
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Joe Kiser
Vice Chancellor For Finance & Operations At The University Of Virginia'S College At WiseWise, Va3uvawise.edu, uvawise.edu, uvawise.edu1 +127632XXXXX
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