In this position, I have been highly successful in developing strategic relationships with external partners, all major communications industry players, including Verizon, Time Warner Cable, and Comcast to enhance sales network and selling opportunities. By acquiring a complete knowledge of my company's products and services, I have been able to meet with existing and prospective customers, identify needs, and offer workable product and service solutions. I am always networking to obtain… Show more In this position, I have been highly successful in developing strategic relationships with external partners, all major communications industry players, including Verizon, Time Warner Cable, and Comcast to enhance sales network and selling opportunities. By acquiring a complete knowledge of my company's products and services, I have been able to meet with existing and prospective customers, identify needs, and offer workable product and service solutions. I am always networking to obtain renewal business or to up-sell products. Show less

By creating and implementing new strategic plans to drive sales and revenue, I successfully accelerated regional growth, turning operations around from worst to best territory performance within two years. With a motivated, well coached and well managed sales team, we targeted business opportunities within vertical markets to meet quarterly and annual sales and profit goals. I also educated my customers about products through demonstrations, seminars, and special events. Established sales goals… Show more By creating and implementing new strategic plans to drive sales and revenue, I successfully accelerated regional growth, turning operations around from worst to best territory performance within two years. With a motivated, well coached and well managed sales team, we targeted business opportunities within vertical markets to meet quarterly and annual sales and profit goals. I also educated my customers about products through demonstrations, seminars, and special events. Established sales goals were exceed by about 30% through networking, relationships, and training staff to promote products through knowledge and solutions based selling techniques. I managed the highest volume account within the assigned territory. Show less

I was responsible for 140 accounts, generating $825,000 in sales. I exceeded the annual sales quota by 29% and was ranked second out of 15 sales representatives in the New England region. My sales plan was created based on my assessment of the market's strengths, existing opportunities, and analysis of the competition. Sales were driven by a high loyal customer base and through referrals.

On the average, I mentored, trained or recruited approximately 15 customer service representatives and we grew annual revenue by 100%+ from $490,000 to $1.2 million, providing award-winning customer service to clients 24/7. Managed and monitored customer service performance to achieve maximum customer satisfaction, and reinforcing standards and goals to the customer service team.Additional improvements in customer service were achieved by creating a training manual to provide guidance in… Show more On the average, I mentored, trained or recruited approximately 15 customer service representatives and we grew annual revenue by 100%+ from $490,000 to $1.2 million, providing award-winning customer service to clients 24/7. Managed and monitored customer service performance to achieve maximum customer satisfaction, and reinforcing standards and goals to the customer service team.Additional improvements in customer service were achieved by creating a training manual to provide guidance in resolving problems or difficult customer issues. Show less