Assist Vocational Instructors with preparation and filing PROSPER student lesson plans and academic records. Assume responsibility for student safety and conduct during class and vocational tours.PROSPER is a one year, half day vocational program serving high school juniors and seniors ages 16-21.. Its primary objectives are to improve attendance/self-esteem and encourage students to gain an understanding of the relevancy of education as it relates to the world of work

• Engaged in all levels of Infrastructure Monitoring and Analysis.• Ensured service impacting events were detected, recorded, reported and resolved within SLA time frames.• Served as a communication bridge between fix agents and client users when resolving service impacting events and system outages.

• Monitored client's T1 circuits insuring network health and system availability utilizing vendor and proprietary tools as well as manual integration.• Engaged in all levels of Infrastructure Monitoring and Analysis.• Ensured service impacting events were detected, recorded, reported and resolved within SLA time frames.• Served as a communication bridge between fix agents and client users when resolving service impacting events.

Proactively monitoring and administration of servers, network devices and end to end processes for banking infrastructure. Maintaining Service Level agreements, second level support for Field Engineers, performance monitoring and trend analysis, software deployment and upgrades within company Change Management Guidelines, and maintain availability throughout North America and Puerto Rico.

• Systems Integrator, Systems Management, Tivoli Netview Monitoring and Support• Network and Systems Administration• Call Center / Helpdesk Support • Manufacturing / Mainframe Testing