Joe Lawrence Email and Phone Number
Adaptive entrepreneurial results-oriented leader with more than 20 years of experience in utilizing Lean and Agile best practices while leading and collaborating with product managers, operations, business stakeholders, program managers, technically complex engineering teams to deliver customer-oriented, innovative, quality products. Highly experienced in leveraging Scaled Agile Framework (SAFe), Agile/Scrum and Kanban methodologies for IT projects/programs.An ambassador of change with expertise in successful business process re-structuring, implementation of business solutions in organizations through thought leadership and technical knowledge.
Ntt Data Services
View- Website:
- us.nttdata.com/en
- Employees:
- 25781
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Director, Chief Digital And Strategy Office, Ntt DataNtt Data ServicesBengaluru, Ka, In
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Director, Chief Digital & Strategy Office, Ntt DataNtt Data Services Jul 2021 - PresentBengaluru, Karnataka, India
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Centre Account Delivery Leader At Dxc TechnologyDxc Technology Sep 2020 - Jul 2021Bengaluru, Karnataka, IndiaSuccessfully brought together and provided leadership and direction for all Delivery services delivered from a India- Global Innovation Delivery Center (GIDC). As a member of the Account Team, I had to over-see the contractual services sold to the customer and represented a single interface to the Global Account Delivery Executive for those services. -
Program ManagerDxc Technology Feb 2017 - Sep 2020Bengaluru Area, IndiaCreate and release value flow at the frequency needed by DXC Bionix to meet market and customer (internal and external) demand.Program Increment Planning and Roadmaps for the various programs, namely BAP, PDXC, CEP & DIF Work with Business Owners, Product Managers and Product Owners to communicate needsDefine overall architecture, non-functional requirements, major elements and interfaces
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Program ManagerHewlett-Packard Dec 2013 - Feb 2017BangaloreEnsuring systematic engagement between end-users and providing support to deployment managers in performing upgrades through proper planning and scheduling; defining the deployment strategy and implementation plan Coordinating with Transition & Transformation managers to strategize IDM as a key selling point for contract renewal and new contractsDesigning strategic IT transformation plans and implementing operating models for leveraging new business enablement, reducing costs and streamlining operations to ensure competitiveness in the market -
Operations Shift ManagerHewlett-Packard Apr 2009 - Dec 2013Bengaluru Area, IndiaResponsible for managing cross functional team members as part of daily operationsCreate a conducive environment where the team members could function at their optimum level Constantly monitor team’s performance and come up with improvement plans Accountable for designing and executing contingency plan during Service Interruptions (BCP) Accountable for the Operational metrics like Contractual SLA compliance, Service Availability Assurance, KPI targets, Efficiency targets, Team Productivity, Career growth, Attrition etc
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Support Delivery ManagerHp Feb 2004 - Mar 2009Bengaluru Area, IndiaManage a team of 42 TSEs providing technical support for HP customersResource planning and allocation ensuring proper work-load balance between team membersCoach and motivate the team members to function at the optimum level even during demanding situationsAccountable for the Operational metrics like CSAT, FTR, AHT, Aged tickets, Technical Solution Quality, Team Attrition, Team Utilization & Productivity etc -
Senior Customer Service ExecutiveAffiliated Computer Services India P Limited Jul 2003 - Oct 2003Bengaluru, KarnatakaProviding technical customer support to internal employees.Responsible for high level of quality maintenance and customer satisfaction. -
Customer Service AssociateViteos Fund Services Mar 2003 - Jul 2003Bengaluru, KarnatakaSales of MemberWorks productsExposure to Tape Auditing which includes monitoring calls for the over all quality -
Managing PartnerVenture Computer Aids Oct 1999 - Feb 2003Trivandrum, KeralaAuthorized Dealers of Consumer Electronics Products of Bradma Of India ( A TATA Group of Companies) Managed a team of Sales Representatives & Service Engineers to identify the sales prospects, provide after-sales service, renew AMC etc.
Joe Lawrence Education Details
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Business Administration And Management, General -
Sikkim Manipal University, GangtokMarketing/Marketing Management, General -
Electrical And Electronics Engineering -
Nmamit,Mangalore UniversityElectrical And Electronics Engineering
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Government Arts College, TrivandrumBiology/Biological Sciences, General
Frequently Asked Questions about Joe Lawrence
What company does Joe Lawrence work for?
Joe Lawrence works for Ntt Data Services
What is Joe Lawrence's role at the current company?
Joe Lawrence's current role is Director, Chief Digital and Strategy Office, NTT DATA.
What schools did Joe Lawrence attend?
Joe Lawrence attended Xlri Jamshedpur, Sikkim Manipal University, Gangtok, N M A M Institute Of Technology, Nitte, Nmamit,mangalore University, Government Arts College, Trivandrum.
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Joe Lawrence F X
Business Ethics & Compliance | Efpia Disclosure | Vendor Due Diligence | One Trust Certified L Accounts Payable | Vendor Master Data | Project Management | Finance Academy | Ex-Hp | Associate Compliance Analyst |Bengaluru -
Joe Lawrence
Bengaluru1yahoo.co.in -
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