Joseph Leon Email & Phone Number

Utilized player data and forum posts to improve the balance between playable classes.Utilized Editplus to navigate and edit data for creating creature-specific AI, player combat abilities, and sometimes FX composed of re-use assets.Designed and implemented unique rewards to allow players more creative approaches to creating character builds.Designed and implemented monsters, for use as player rewards and combat enemies, for two feature releases.Collaborated with IP holders and art teams to facilitate a pipeline for creature asset creation.Organized focused playtests in collaboration with the quality assurance team to adjust balancing for events and multiplayer content.

Led the testing strategy for various feature releases that included organizing playtests, writing bug reports, and collecting qualitative and quantitative feedback.Investigated, identified, and escalated the source of progression blockers and exploits for the development team to fix. Optimized character builds to be used by the development team for testing PvE and PvP content. Created formatting standards for test cases to facilitate team-assisted testing.

Assisted players in-game to provide resolutions to progression blockers, lost items, stuck issues, or general consultation. Organized and communicated high-volume player complaints/grievances/bugs to the development team for targeted fixes and adjustments.Established procedures to better process high volumes of customer submitted issues and documented them in the internal knowledge base.

Adapted to various testing environments to launch multiple game titles with minimal defects. Wrote comprehensive reports on software defects for design team analysis. Operated within a team and participated in overtime events to meet strict deadlines.