Responsible for the learning and development framework for the Commercial and Service organizations that aligns with corporate strategy, capability gaps and the changing business needs. Ensuring the delivery of business transformation vision that includes Leadership Enrichment and the development of commercial and service associates. Alignment of successful execution of training programs through assessment of business outcomes and deployment of counter measures to mitigate risk activities. Work collaboratively across departments with the Commercial, Service, Marketing and Product Management leadership.

Responsible for managing a Global Service Training organization. This role manages and administrates a global training budget of $3 M that encompasses four regional training centers located in Massachusetts, Singapore, China and in Germany. The role focuses on the comprehensive development of adult learning, competency models and performance management. The role oversees the development of Global Product launches for service readiness. This position works across departments and effectively collaborates with sales leadership, marketing, product management and service leadership.It entails developing short term and long term training strategies for the organization and requires its effective execution, tracking, lead & management of projects in deadline-driven environment with the Global Service Training team. Program performances are reviewed on the basis of business impact. Competency development and assessments are measured through an innovative tool developed within the Global Service Training Department which provides a transparent career path for service associates with set key competencies at each job level so that they can develop and prepare for their next career move within the organization.

Managed a team of 56 Global Technical Training and Information Development professionals for Global Service. Developed and implemented service training programs, product documentation and manuals on microbiology and mass spectrometry instrumentations. Our organization was a critical function of the Global Service Organization as we upheld the highest standards of training & documentation to ensure that we provided the Global Field Service Organization with the knowledge and competency to service the company's product offerings.

Designed and implemented sales training prgrams for the global sales organization.Assessed the organizational training needs for the sales department to drive training initiatives.Developed training priorities; plans and executes training programs tailored to meet those priorities Planned and coordinated sucessful product launches.Integrated with product marketing teams to support training initiatives and execute new selling tools.Responsible for leadership, team and individual development across the Training DepartmentDirect, coach, support and delegate appropriately to team members to achieve departmental and personal goals.

- Developed and implemented several training programs for the sales organization based on new product integration and selling skills.- Developed specialized training programs for customers technical support staff.- Provided the marketing and sales organization with competitive information- Assisted/tested in the development of new software and hardware products

-Provided pre and post sales support on mass spectrometry products for the Canadian sales organization.-Delivered scientific seminars

- Developed and delivered customer led training- Delivered scientific seminars - Prepared system demonstration for customers