Joe Leppert Email & Phone Number

Baltimore, Maryland, United States

• Audit & negotiate customer terms and conditions and/or review customer edits to Williams Scotsman’s terms and conditions to protect Williams Scotsman’s interest and maximize benefits• Leverage project management skills to coordinate between customer and Williams Scotsman’s various branches and corporate departments to ensure the best contract is developed for Williams Scotsman• Collaborate with cross-functional teams to analyze and edit both customers’ and our own terms and conditions

Baltimore, Maryland, United States

• Directed and managed staff in order to achieve the initiatives set forth by Williams Scotsman. Managed the operations of five business units, including Contract Document Review & Compliance, Insurance Document Review & Compliance, Document Imaging / Records Management, Title and Licensing, North America Mail Operations, and Reception• Cross-trained team members within all departments managed to improve staffs’ flexibility and ability to meet department deadlines without overtime. Reduced overtime hours from 20 - 40 hours per week to 0 - 5 hours per week• Revitalized and maintained operation procedures for the rental and purchase of mobile storage units• Analyzed all department processes to determine which were redundant, unnecessary or outdated. Purchased dual computer monitors for the processing staff which increased the efficiency and speed of processing by 15% and developed a calculating productivity log for staff members to determine their level of output. I also implemented ACD lines of communication, which distributes customer calls to all staff members instead of a select few and reallocated staff to assist other manager’s business units without affecting operations within my own departments • Led the planning and execution of my departments’ comprehensive relocation to a new location• Directed and managed the acquisition of various companies

Baltimore, Maryland, United States

• Managed a three-million-dollar budget and diverse staff of over 70 employees throughout 24 hours of operation• Saved M&T Bank over $300,000 in unit costs by reallocating employee hours, selling unnecessary equipment, and by downsizing and reevaluating vendor contracts. I completed this through auditing, testing, evaluating, and monitoring time and cost analysis for Retail Lockbox’s unit cost• Researched, organized, and directed details of comprehensive relocation of department to new location• Analyzed and audited all contracts with vendors and suppliers to save thousands of dollars in unnecessary costs• Traveled to M&T Bank’s Disaster Recovery site for Retail and Wholesale Lockbox departments to determine, evaluate, and test appropriate policies and procedures in event of emergency• Increased production quality by reducing the error rate from .15 per 100,000 items to .11 per 100,000 items (Industry standard was .25 per 100,000). I accomplished by instituting more efficient audit controls• Conducted site tours of the department for internal and external customers

Baltimore, Maryland, United States

Baltimore, Maryland, United States