3.5 years of expertise from Act-On Software, I specialize in marketing automation software. My role focused on seamless software operations through platform troubleshooting, technical support, and documentation updates. I facilitated issue resolution by testing solutions, creating engineering escalations, and aiding clients with DNS setups. My technical acumen and clear communication consistently ensured client satisfaction while maintaining software integrity.For a span of 5 years, I served as a Tech Support professional specializing in DirecTV systems. My role was centered around collaboratively addressing customer troubleshooting requirements encompassing satellite receivers, televisions, and web-based support solutions.For 2 years, I was engaged in providing Amazon 30-day Tech Support, a role in which I assisted customers in navigating their purchases on the platform. I specialized in aiding customers with products such as TVs, stereo receivers, and web-related support queries. Collaboratively working with team members, I diligently compiled essential data for Amazon's use, thereby contributing to the development and strengthening of their tech support brand.
Listed skills include Asp.Net Mvc, Mobile First Design, Git, Behavior Driven Development, and 19 others.