Joe Mac Mahon Email and Phone Number
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Strategic, commercial and people-focussed Director with proven expertise in driving improvements & transformation across commercial, operational, logistics, sales, customer service & HR functions, focusing on leveraging the best of people to deliver positive results.Experienced at Director Level and operating at C-Suite level over multiple domains.Pragmatic & structured with an eye for visualising at both operational & strategic level, a collaborative leader who consistently applies broad commercial insight with deep industry knowledge to inspire, empower & motivate multi-cultural, cross-functional teams to achieve goals & exceed expectations.⇨ Team Leadership - Leads large teams & performance-manages people to deliver results⇨ Strategic Thinking - Champions innovative initiatives to improve retention, productivity & growth⇨ Programme Development - Implements new strategic frameworks, processes & working practices⇨ Stakeholder Engagement - Engages & influences stakeholders at all levels up to Board level⇨ Change Management - Drives improvements to enhance employee & customer satisfaction metrics♦ Performance Management ♦ Continuous Improvement ♦ Operational Development I can be contacted on:⌨ joseph.macmahon@gmail.com
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Director Of Business OperationsSmart Dcc Sep 2024 - PresentLondon, Gb
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Chief Of StaffHyperoptic Jan 2023 - Sep 2024London, Gb -
DirectorUseful Consulting Ltd Apr 2021 - Sep 2024➤ Advising small to medium businesses to drive growth.
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Chief Operating OfficerReboxed Jun 2022 - Dec 2022London, London, Gb -
Test Site Demobilisation PlanningDepartment Of Health And Social Care Jan 2022 - Jun 2022London, England, Gb -
Head Of Test Site Experience, Test & TraceDepartment Of Health And Social Care Feb 2021 - Feb 2022London, England, Gb➤ Optimising Customer Experience across national network of COVID-19 test sites.
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Strategic And Commercial Leader For Over 17 Years @ ThreeThree Uk Oct 2002 - Sep 2020Reading, Berkshire, Gb➤ Over 17 years from shop-floor to boardroom ➤ Covered all key elements of the Business ➤ Experienced Director ➤ Commercial ➤ Strategic ➤ People Focussed ➤ Engagement at C-Suite. -
Director Of Employee Engagement.Three Uk Mar 2019 - Aug 2020Reading, Berkshire, Gb➤ Leading a team of 30 to formulate, implement and champion exceptional services to 4,500 people; instilling the key principles of ‘Inform, Involve, Inspire’ at the heart of corporate strategy, procedures and policies; defining the people engagement & experience strategy to ensure the future of Three UK➤ Designing and executing a variety of initiatives to consistently deliver an exceptional experience, driving People Insight, Experience Design and People Engagement programmes to optimise retention, supporting the Chief People Officer and Chief Executive in strategic planning and execution➤ Increased the company’s eNPS (Employee Net Promoter Score) to in 2019 by driving people satisfaction and loyalty across all departments
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Business Manager To The CeoThree Uk Feb 2017 - Mar 2019Reading, Berkshire, Gb➤ Established the first Business Manager role supporting the Chief Executive and Board of Directors; focusing on galvanising senior management efficiency, cohesiveness and sustainability.➤ Integral role in establishing a core strategic framework and the governance to execute this strategy, chaired the Employee Forum ensuring the engagement and involvement of 4,500 staff➤ Delivered new methodologies, working practices and structure to the Board
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Head Of Supply Chain / Director Of Finance OperationsThree Uk Jan 2014 - Jan 2017Reading, Berkshire, Gb➤ Performance managed a £50m OPEX budget, key commercial KPIs and 160 staff across Supply Chain, Customer Finance, Credit Risk and Fraud Management over 2 sites.➤ Reconfigured the Supply Chain team and instilled a team culture of continuous improvement and accountability, significantly improving customer metrics including a lower cost per return and delivery➤ Delivered a +5 increase in eNPS by adopting an ‘open door to management’ policy and regular team feedback sessions with action updates to empower and engage staff
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Head Of Commercial Performance, SalesThree Uk Jan 2012 - Jan 2014Reading, Berkshire, Gb➤ Key role in driving commercial performance through Three’s most prolific growth period in history, leading the creation and execution of Trading strategy across Acquisition, Retention and In-Life commercial events.➤ Performance managed the Commercial performance team to deliver against key objectives, defined sales and retention strategy for growth and held customer channels to account to deliver ➤ Consulted directly with Channel Directors and the Sales Director to define, agree and rollout set targets, worked across the different core departments to ensure consistent and sustainable growth
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Head Of Planning & Operations, SalesThree Uk Oct 2008 - Dec 2011Reading, Berkshire, Gb
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Implementation Manager, Customer ServicesThree Uk May 2007 - Oct 2008Reading, Berkshire, Gb
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Operations Manager, SalesThree Uk Aug 2003 - May 2007Reading, Berkshire, Gb
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Assistant Store Manager, RetailThree Uk Oct 2002 - Aug 2003Reading, Berkshire, Gb
Joe Mac Mahon Skills
Frequently Asked Questions about Joe Mac Mahon
What company does Joe Mac Mahon work for?
Joe Mac Mahon works for Smart Dcc
What is Joe Mac Mahon's role at the current company?
Joe Mac Mahon's current role is Director | Business Operations | Chief of Staff | Advisor.
What is Joe Mac Mahon's email address?
Joe Mac Mahon's email address is jo****@****e.co.uk
What skills is Joe Mac Mahon known for?
Joe Mac Mahon has skills like Telecommunications, Mobile Devices, 3g, Gsm, Wireless, Service Delivery, Product Management, Customer Experience, Vendor Management, Team Leadership, Team Management, Change Management.
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