Working as a programme specialist, ensuring extensive knowledge provision to students across five postgraduate Masters-level programmes at King’s College London, and in addition to university policies, assessments, academic regulations and support services. Delivering prompt response rates and high levels of communication to provide comprehensive support and guidance whilst balancing empathetic support. Recording, updating and maintaining student progress and information to ensure effective intercollegiate collaboration across the Student Success teams, university departments and other support services.

Providing academic and pastoral support to Masters-level postgraduate students on the King’s College London partnership, promoting effective learning strategies, conscientious study approaches and a positive overall learning experience.Providing extensive one-to-one support to students, demonstrating high levels of programme and policy knowledge. Running webinars to welcome students to King’s College London and their chosen programme. Working closely with faculties and departments to coordinate support resources for students to ensure a nurturing and positive study environment. Prompt responses and high levels of communication to provide comprehensive information, advice and guidance.

Providing academic support during lectures, seminars and workshops for international students undertaking the Literature, Language, Digital Culture and Communication online programme. Duties include participating in lectures, seminars and workshops, creating executive summaries of content, facilitating student discussions, Q&A sessions and ensuring positive student learning experience.

Online tutoring and catch-up revision for GCSE English students with some A-Level and undergraduate level. Designing and leading one-to-one tutoring sessions via online learning platforms (Tutorful, Zoom etc.) to support and increase student confidence in English Literature and Language, providing effective learning support for students across all age ranges and levels of ability.

Since 2017 I have worked with AQA Examinations on their GCSE English Literature summer intake as an Assistant Examiner on the Modern Texts and Poetry paper. Ongoing training includes standardisation and safeguarding practices.

I have recently completed a PhD in English Literature, having previously undertaken both my BA and MA qualifications at the University of Sheffield. My work focused on representations of non-human animals within the epistemological practices of empirical science in contemporary literature. Literary sources comprised mostly of American and Canadian fiction including the works of Karen Joy Fowler, William Boyd, Ursula Le Guin, Lydia Millet and Colin McAdam.

I was a tutor on undergraduate poetry and prose modules for the 2017/18 academic year. The role involved planning, producing and distributing course materials for and leading seminar classes of 15-20 students in each semester, conducting sessions in either presentation or open discussion format.Seminars were supplemented with one-to-one support and tuition during allocated office hours. Wider responsibilities included the maintenance of the online learning platform, customising online course materials and distributing teaching hand-outs, updating the student record and attendance system, encouraging participation in online discussion forums, responding promptly to student emails and departmental communications from staff within the School of English and Facilities Team, as well as marking both module assessments and end-of-semester examinations. My key administrative tasks consisted of replying to course programme queries from student emails, using SITS to record the standardisation and logging of assessments and examination marks, student records, updating timetable and facilities information on the University's VLE, writing examination reports and providing written feedback to both students and the School.

The role consisted of providing administrative research support to various research teams conducting both domestic and international trials into treatment solutions for TB, HIV and AIDS in sub-Saharan Africa. My day-to-day duties included the organisation of both internal and external meetings and events, assisting in the logging and maintaining of sensitive research data on secure databases, producing trial research reports, data results and distributing materials to both internal and external contacts, communications intrinsic to the successful running of global, intercollegiate projects. I also supported various project teams, minuting meetings for later publication and acted as research quality officer, liaising regularly with the research ethics committee in order to then service trial team meetings and ensure standards were met. A key part of my role in Research Support involved providing logistical and administrative support to our many PhD graduate students. These tasks included facilitating meetings, interviews and providing workspaces via communication with various UCL departments and interdisciplinary postgraduate projects. It was my responsibility to ensure that the expectations of their doctoral studies were met in alignment with UCL's research practice and teaching protocols whilst they were placed within our department, ensuring they remained supported from their admissions process right trough to project completion and their point of departure.

Role involved independently processing and resolving a high number of PPI cases, working within a set of strict corporate regulations and protocol in order to achieve an outcome that ensured customer satisfaction.Effective time management and a great attention to detail were essential in order to achieve the correct outcome, each case being unique pertaining to a customer’s particular circumstances. The role required an ability to work effectively in a team, often of a large number, to exchange clear and concise communication. This process also required the prioritizing of various tasks and the ability to problem-solve in order to ensure a busy workload was completed within a given timeframe yet done so to the best of one’s ability. I was entrusted to negotiate corporate databases containing sensitive, individual information in confidence whilst adhering to a rigorous security process and various, ever-changing procedural guidelines. The role demanded a high level of literacy and numerical skill, including receiving and dispatching customer correspondence, detailed record keeping, calculation and the maintenance of various databases and spreadsheets. Above all, outstanding customer service was key.

Onsite support officer for both medical and administrative staff in both ward and office environments within the John Radcliffe, Churchill and Horton hospitals. Role required essential time management to meet nurses, doctors and consultants via prearranged appointments in order to teach and support during the integration of Cerner Millennium systems.Prepared databases and collated information for weekly meetings with heads of departments, updated internal NHS intranet regularly to ensure goals and targets were met efficiently and synchronised with the team. The role required great interpersonal skills, both verbal and written, and an established knowledge of various computer systems, medical procedures and NHS regulations.

Worked within an out-of-hours helpdesk team to direct engineers, key holders and security personnel to various sites and locations throughout the UK.Responsible for the delivery of high quality service on a number of high-profile company contracts including BT, Virgin and HMRC. Worked via Citrix computer system, as well as various spreadsheets and databases, to update and maintain a reliable and up-to-date database system to ensure standards were met. Undertaken part-time alongside MA degree.