Jody "Joe" M. Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, Us

• Manager of four direct reports and cross-team collaboration, providing guidance and support to deliver exceptional IT services to 150+ stakeholders.• Demonstrate expertise in business system continuity planning and risk management, providing strategic vision and long-term planning for security, cloud services, database, system and network architecture, support, and management.• Drive HL7 interoperability initiatives, collaborating with hospitals, governmental bodies, and healthcare agencies to ensure seamless data exchange and integration.• Focus on protecting Personally Identifiable Information (PII) and Protected Health Information (PHI), actively manage, plan, and enhance security measures for PII and PHI data.• Possess exceptional communication and presentation skills, effectively conveying complex technical concepts to both technical and non-technical stakeholders.• Extensively experienced in server virtualization, storage, and disaster recovery design and deployment within a cloud environment, particularly Azure.• Proficiently design and maintain high availability networks and execute disaster recovery engineering, testing, and maintenance for local and hybrid infrastructures.• Direct and manage vendors, overseeing networking, security, and facilities as it pertains to IT-related initiatives, ensuring effective collaboration and seamless operations.• Provide leadership in architecting 3-tier VM server environments for critical COVID-19 implementations, ensuring optimal performance and scalability.• Collaborate with technical and business partners to define systems and storage vision and strategy, driving the implementation of short-term and long-term objectives.• Develop and maintain design documentation (data flow diagrams, workflows) to document integration points between systems, promoting efficient information exchange and system interoperability.• Oversee performance and compliance of workstations, monitors, UPSs, servers, and other IT items.

Atlanta, Georgia, Us

• Establishes Governance by evaluating stakeholder needs, providing direction, and monitoring solutions for effectiveness.• Provides direction with a holistic focus of people, process, and technology.• Planning, organizing, and directing technology support services and vendor relations.• Meet with faculty and staff to coordinate projects, processes, and desired goals.• Consult with Faculty and/or executives to facilitate and IT related goals and assessments.• Coaches and motivates IT staff to promote accurate, timely, and efficient customer service.• Develops and assists with the development of policies and procedures and recommends changes to effectively meet the goals and requirements of the stakeholder.• Ensures implementation of information security practices throughout systems and projects.

Atlanta, Georgia, Us

• Supervises two direct reports, coaching efficiency, proficiency, and accuracy.• Designs, installs and supports workstations, servers and agency LAN/WAN IT systems.• Administration for Servers 2012-2016, O365 E5, MS Azure, and Dell Avamar.• Creates and maintains security policy and rules within MS O365/Exchange Online and ATP.• Manages the on boarding and off boarding employees, set up user accounts and mailboxes. • Monitors Adv. Threat Protection quarantine box to learn and mitigate attack vectors. • Proficient in security hardening to prevent phishing, vishing, and social engineering attacks.• Provides Incident Response for information security related events/investigations.• Trains staff and management team on security policies and new technology in classroom setting.• Ability to build security policies based on data and within SLAs. • Conducts interviews with assessments to determine skill level and personality.• Engineers and maintains PC imaging with Dell Image Assist.• Independently managing multiple assignments, leveraging new technology to manage and improve program effectiveness.• Provides end user support (including IT Incident or Problem Tickets); Serves as escalation point to vendors for resolution of system and/or application problems.

Coraopolis, Pa, Us

LAN Administration in fast pace production environment of over 300 employees.Maintains and administrates multimillion-dollar LAN infrastructure.Manages day to day activities of IT department with two direct reports.Coordinate with the SOC and staff to prevent phishing, vishing, and social engineering attacks.Conducts routine audits of user accounts to protect against privilege creep. Provide response support as needed for information security related events/investigations.Provides systems support for ERP and SAP in a supply chain environment.Training staff and management team on new and existing security policies.Maintains and administer user groups, alerts, and permissions Microsoft SharePoint 2013.

Phoenix, Arizona, Us

LAN troubleshooting and configuration in VoIP windows server environment.Implement monthly scheduled server patches.Administrates Microsoft Server 2008 R2 Active Directory Services.Creates and configure domain user accounts, groups and file permissions.Determines proper installation parameters for software and hardware, for smooth integration, transition and efficiency.

Folsom, Ca, Us

Tier 1 and 2 remote support for client software and hardware and network infrastructure in a call center environment.Performs computer and server hardware repair and HDD swaps.Delivered, tagged, set up, and assisted in the configuration of end user PC desktop, hardware, software, and peripherals. Diagnosed and resolved end user network or local printer problems, PC hardware, email, internet, dial-in, and LAN access problems. Conducted hardware and software inventory database maintenance and reporting. Developed remote support SOPs and Instructional documents