Joe Meuse Email & Phone Number

Portland, Maine, United States

San Francisco Bay Area

Execute the installation, programming, testing, repairing, commissioning, and starting up of securityproducts and systems including Lenel, S2, AMAG, Genetec, Milestone, ExacQ, Axis, DMP and Bosch. Key interface for the provision of technical support and training for the customer.

Fremont, Ca

Directed and motivated a team of 8-10 service technicians to complete 15 - 30 service calls/PMs per day.Coordinated with customers and dispatchers to prioritize and schedule service calls and PMs.Delivered on customer’s measurables - KPIs, PM completion and 90% first time fix rate.Utilized SBN, Astea, Quickbase and Concur programs.Spearheaded after-hours and weekend support for Wells Fargo branches and admin sites.Executed specific guidelines and processes laid out by multiple clients and corporate leadership.Retained qualified and experienced technicians in a highly competitive job market.Oversaw warehouse and vehicle parts inventory to avoid return trips to complete calls.

Hayward, Ca

Directed and unified a team of 14-16 service technicians covering northern California from SLO to Oregon.Consistently achieved the Wells Fargo Bank’s service contract guidelines, enabling the company to keep the much sought-after annual service contract.Communicated with customers, dispatchers and management to schedule and complete service calls, PMs and smaller installations.Supervised and provided after-hours and weekend support for Wells Fargo branches and admin sites.Designed, installed and programmed integrated security systems at selected high security locations for Wells Fargo Bank.

Hayward, Ca

Developed and trained a team of service technicians to handle the new service contract covering alarm, CCTV, access control, safety deposit boxes and cash containers for Wells Fargo Bank.Completed high profile and urgent service requests in San Francisco and neighboring counties.

Hayward, Ca

Installed and programmed complete alarm, video and access control systems for Wells Fargo Bank.Role as team leader helped the company earn the service contract with Wells Fargo Bank.

South San Francisco, Ca

Principal contact on-site, lead installer/surveyor for alarm, access control, CCTV systems as well as ATM, safe & safety deposit box jobs. Initiated and sustained field relationships with Wells Fargo, Bank of America & First Bank acting as quality control measure for both company and customer. Trained multiple employees in company operations, procedures and financial institution standards and trained customer personnel as needed.

South San Francisco, Ca

Installed, programmed and serviced complete alarm systems (DMP, Bosch) and CCTV systems.Installed, programmed and serviced access control systems (Hirsch, Casi Rusco, Northern, Keri & Modern Logic) including magnetic locks, electric locks and electric strikes.Supervised the installation of TL30 safes, night depositories and ATMs. Lead tech on safe deposit box move jobs.

South San Francisco, Ca

Installed NCR & Diebold ATMs. Responsible for programming ATMs, installing surrounds, connecting alarms and cameras and bringing ATMs into live production modeSouth San Francisco, Ca.Utilized Class B truck license, experienced in load/transport of banking materials up to 10k lbs.