- Collaborated with cross-functional teams to gather business requirements, analyze processes, and identify areas for improvement.- Led Agile Software Development initiatives, including sprint planning, backlog management, and user story development.- Implemented Configuration Management best practices, ensuring accurate tracking of all IT assets and changes.- Played a key role in Change Management, ensuring smooth transitions of changes in IT services and minimizing… Show more - Collaborated with cross-functional teams to gather business requirements, analyze processes, and identify areas for improvement.- Led Agile Software Development initiatives, including sprint planning, backlog management, and user story development.- Implemented Configuration Management best practices, ensuring accurate tracking of all IT assets and changes.- Played a key role in Change Management, ensuring smooth transitions of changes in IT services and minimizing disruptions.- Designed and maintained the Service Catalog, optimizing user experience and accessibility.- Conducted workshops to facilitate process improvement discussions and align teams with best practices.- Utilized Visio for process mapping and documentation.- Worked with ITIL Continual Improvement principles to enhance service delivery.- Proficient in using Microsoft Office suite, including PowerPoint and Excel, for data analysis and reporting. Show less

- Managed ServiceNow instances, configurations, and modules to meet business needs.- Collaborated with stakeholders to define and document requirements, translating them into actionable tasks.- Led testing efforts, ensuring quality assurance and adherence to specifications.- Conducted training sessions and provided ongoing support to end-users.- Administered and optimized ServiceNow applications, automating workflows and processes.- Developed and maintained ServiceNow… Show more - Managed ServiceNow instances, configurations, and modules to meet business needs.- Collaborated with stakeholders to define and document requirements, translating them into actionable tasks.- Led testing efforts, ensuring quality assurance and adherence to specifications.- Conducted training sessions and provided ongoing support to end-users.- Administered and optimized ServiceNow applications, automating workflows and processes.- Developed and maintained ServiceNow reports and dashboards for performance tracking and KPI reporting.- Played a crucial role in implementing Agile methodologies, including Scrum, for project management and delivery.- Involved in CMDB administration tasks: configuration of recommended fields, creating CMDB group, building a simple query, activating health dashboard, creating orphan and staleness rules, etc. Show less

- Supervising and guiding engineering teams.- Ensuring engineering standards and best practices.- Resource allocation and workload management.- Technical problem-solving and decision-making.- Overseeing construction activities on-site.- Coordinating with contractors and subcontractors.- Ensuring compliance with safety regulations and building codes.- Managing construction schedules and budgets.- Sourcing and procuring materials and services.- Negotiating… Show more - Supervising and guiding engineering teams.- Ensuring engineering standards and best practices.- Resource allocation and workload management.- Technical problem-solving and decision-making.- Overseeing construction activities on-site.- Coordinating with contractors and subcontractors.- Ensuring compliance with safety regulations and building codes.- Managing construction schedules and budgets.- Sourcing and procuring materials and services.- Negotiating contracts and agreements.- Vendor management and evaluation.- Budgeting for procurement needs. Show less

- Overall project planning, execution, and control.- Stakeholder communication and management.- Risk assessment and management.- Budgeting and resource allocation.- Quality control and assurance.