Systems analysis and design of district server infrastructureInstall, maintain, and manage the district’s server environmentDevelop, manage, and maintain documentation on network, servers, disaster recovery, user environment, etc Design, maintain and manage wide area networksAnalyze, plan, and monitor the district’s local wired and wireless networksAnalyze, plan, implement, manage, and maintain security for the district’s network resources (intrusion, virus, malware).Analyze, develop and manage threat management and updatesAnalyze, develop, manage a systems monitoring environment covering any/all related equipment systems (servers, network, mail, filtering, spam, antivirus, storage, backup, disaster recovery, UPS, etc.)Ensure appropriate, efficient, comprehensive, and effective archive, backup and disaster recovery systems are in effect. Develop and document appropriate policies related to this area. Analyze, plan, manage, and maintain storage environment providing support to restore data as needed.Analyze, develop, manage and maintain network and mail/communications accounts to be current with full documentation.Analyze, develop, manage and maintain network with emerging technologies/usage such as voice over IP, cell phone integration, high definition video, etc.Analyze, plan, manage, and maintain district wide area and internet access services to include adequate bandwidth, effective traffic usage, effective filtering systems.Develop scheduled maintenance/update plans for all servers and network systems ensuring systems are functioning appropriately.Develop, manage, and maintain an effective communications system with appropriate backup and recovery policies.Supervise district assistant network systems manager and perform necessary administrative duties.Assist Director of Information Technology with planning of strategies, policies, standards, etcManage outside vendor partners when needed for non-routine network, server, and systems functions

Assist with the installation, maintenance, and management of the district’s networks. Assist with district’s disaster recovery plan operations. Monitor and maintain computer and network security systems.Assist in development and maintenance of documentation on network, servers, disaster recovery, etc.Manage/maintain backups in conjunction with Network Administrator. Monitor hardware/software systems to include host monitor, server status, data center HVAC/UPS functionality.Manage/maintain threat management and updates. (Antivirus console, intrusion detection, server discovery, deployment to servers and end user equipment, create tools for technicians to use for checking security, virus, and malware issues). Assist with monitoring of network performance. Recommend adjustments and improvements as required.Design, implement, and oversee standards of practice for installs, troubleshooting, and documentationAnalyze system problems to determine their cause and make corrections when required Ensure LAN, WAN, and internet services are available for district end-usersAnalyze, configure, design, and install all Macintosh servers, storage, and backup/recovery.Assist in Windows server maintenance and updatesDesign, configure, and maintain imaging systemsDesign, configure, and maintain end user pc’s and macs images in a standard configuration. Research operating system and software upgrades to work effectively in current network configurationResearch open-source tools that can support functions of network, servers, and users as neededDesign, configure, and maintain application package creation and push (e.g. System Center, ARD, network folders, apps, user management)Assist in design and maintenance of AD configurations, group policies for users and workstations, etcAssist in management/maintenance of user accounts, permissions, anti-virus, anti-spam, firewallsPerform troubleshooting analysis of servers, associated systems, and ensure efficient functionality

Configure, manage, monitor and maintain wired/wireless network system and performance (switches, access points, controllers) in conjunction with network teamAssist network team with routing services in partnership with ISP and WAN service partnersConfigure, manage and maintain the VOIP ShoreTel appliances, servers, and software administration systems.Manage, maintain, monitor and assist network team and buildings/grounds department with development of facility surveillance systems including cameras and servers. Manage/oversee the district’s telephone systems Manage/oversee the district’s printing fleet (copiers, printers, etc.)Manage network electronics and phone system inventory and diagrams through use of NetRequest.Coordinate security badge systems with human resources and buildings and grounds supervisors.Manage, maintain, and monitor communications systems (paging, radios, etc.) with buildings/grounds and network team.Assist with the security of servers, infrastructure, and end user equipment.Assist with district’s disaster recovery plan operations. Monitor and maintain select computer and network security systems.Assist in development and maintenance of documentation on network, servers, disaster recovery, etc.Assist colleagues with maintain backups in conjunction with Network Administrator.Monitor hardware/software systems to include host monitor, server status, data center HVAC/UPS functionality as backup for Assistant Network Manager – Technology Systems.Work as both a team leader and effective team member.Stay current with enhancements in network and computer-related technologies.Assist with day-to-day technical support of computer hardware and software.Relate with staff in a courteous and efficient manner.Participate in district technology planning processes

Install, configure, maintain, and support end-user workstations and peripheral equipment.Support basic OS of device, interoperability of software with printers, storage, and sharing of information.Repair computers, printers, and other related equipment as necessary.Provide technical assistance with informal training to all building staff.Provide scheduled preventative maintenance of devices as described above.Assist with new installations and maintenance of devices and networks.Load instructional and administrative computer software on network file servers and end-user devices.Manage and maintain server based applications databases and provide support to users of these applications (web 2.0 type applications, online learning, data collection, etc) as assigned.Assist in maintaining the building computer inventory as assigned.Assist in technology long range planning with department leadership.Maintains status as an advanced user of electronic devices (e.g. cloud technologies, communication devices, etc).Support board of education meeting streaming as assigned.Problem solving, troubleshooting, and critical thinking.Assist in the creation of user documentation for the effective use of computer equipment and software.Assist with staff development and in-service programs.

SUPERVISOR/GEEK SQUAD DOUBLE AGENT, BEST BUYOctober 2002 – October 2005Supervised a department of 12 full and part time computer technicians. Balanced workload and budget for scheduling coverage at the tech bench. Worked with service center to track repairs for in warranty and out of warranty repairs. Streamlined the instore repair process to allow for shorter turnaround times for customers. Worked in a team with the Computer Sales Assistant Manager to assure customers were being offered complete solutions. Repaired a variety of hardware and software problems. Worked with other stores sharing best practices for repairs. Worked to control loss for the company by determining whether something was covered by the warranty or was deemed abuse. As a Double Agent I worked instore and in customer homes and businesses to setup and configure small networks, ensure security on computers and maintain the reputation for being the best in the business. I setup hundreds of networks with different network equipment from different vendors and ISP’s and had to troubleshoot file and print sharing, DHCP and DNS issues, firewall issues, and wireless connectivity issues. I also performed numerous other repairs on both software and hardware.

HELPDESK ANALYST/CUSTOMER SERVICE, GCS SOFTWAREApril 2002 – October 2002Performed end user support for a proprietary land record management software program. Performed server backups and ensured offsite backups were maintained. Tested disaster recovery monthly. Performed all updates and virus scanning on all servers to ensure security and functionality. Managed users on the directory as well as Outlook email and FTP server accounts. Created a test environment which included a network of 6 computers all running different operating systems for supporting the software and QA testing the current and beta versions of the software.