Joe Pfeifer

Joe Pfeifer Email and Phone Number

ServiceNow Architect and Senior Developer @ ActioNet, Inc.
Baltimore, MD, US
Joe Pfeifer's Location
Baltimore City County, Maryland, United States, United States
Joe Pfeifer's Contact Details
About Joe Pfeifer

Joe Pfeifer is a ServiceNow Architect and Senior Developer at ActioNet, Inc.. They possess expertise in windows 7, microsoft exchange, active directory, customer service, microsoft office and 25 more skills.

Joe Pfeifer's Current Company Details
ActioNet, Inc.

Actionet, Inc.

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ServiceNow Architect and Senior Developer
Baltimore, MD, US
Website:
actionet.com
Employees:
522
Joe Pfeifer Work Experience Details
  • Actionet, Inc.
    Servicenow Architect And Senior Developer
    Actionet, Inc.
    Baltimore, Md, Us
  • Actionet, Inc.
    Servicenow Architect/Senior Developer
    Actionet, Inc. Nov 2018 - Present
    Vienna, Virginia, Us
  • Evergreen Systems
    Solutions Architect
    Evergreen Systems Oct 2015 - Oct 2018
    Leesburg, Virginia, Us
    Custom HR Recruitment Application• Application included 15 different recruitment types, 20 tables with 400 fields on the main table; dynamic forms with multiple views for different roles; ui macros, ui pages, and over 100 custom formatted notifications to enhance the user experience; two workflows; multiple integrations to and from onsite databases to ensure data integrity; two javascript classes; processors; and record producers• Built logic to dynamically enforce mandatory documents based on form fields and an integration to an internal attachment application. Migrated 1500 attachments from ServiceNow into an attachment application using python and powershell on the mid server.• Automatic generation of several PDF documents based on form fields• Reduced the hiring time by an average of ten daysCustom Agreements Application• Mediated differences in opinions and processes to arrive at an accepted solution• Negotiated a mid-development policy change which required rearchitecting the entire solution• Designed an integration with Sharepoint so that the different departments could collaborate on their necessary documents. This included the creation of and the permissioning of Sharepoint sites depending on field changes• Built logic to calculate the remaining agreement amounts depending on amendments, modifications, and ordersOther Applications and Enhancements• Application Scope Converter – Converts a globally scoped application into a scoped application for easier and more thorough access management, group coding, and code reviews.• Application Documentation – Leverages ServiceNow’s knowledge base to create application-based, user-friendly documentation on forms, views, acls, client scripts, business rules, and notifications• A help text functionality which can turn any form field into a clickable link that opens a UI Page with formatted HTML for additional clarity• Complete Portal redesign to match the look and feel of internal marketing changes
  • Iqnavigator
    Servicenow Developer
    Iqnavigator Sep 2014 - Oct 2015
    Centennial, Colorado, Us
    Develop Applications on the ServiceNow platform comprised of: tables, forms, views, client and server-side scripts, workflows, dashboards, and reporting. Applications include Human Resources (offboarding, onboarding), Personnel Changes (separation agreements, comp evaluations, personnel action notices), Pre-Employment, Procurement (purchase requisitions, contract management, purchase orders, and invoices), and various administrative apps.Integrate with other applications to improve data integrity, reduce redundancies, reduce user error, and improve process automation; including user creation, authenticating, group membership and role distribution. Application history includes Active Directory, Boomi, Salesforce, Jira, and AppDynamics.Created web sites, or portals, for both internal and external users. Extend use of the current OOB service offerings by expanding the forms, views, and scripts on the ITSM tables (incident, problem, enhancement, change...)Implemented knowledge bases for both internal and external usage.
  • Iqnavigator
    Helpdesk Generalist // Servicenow Administrator
    Iqnavigator Jun 2013 - Sep 2015
    Centennial, Colorado, Us
    - Managed an internal laptop inventory of 450-500 employees including 100-150 remote employees.- Utilized Remote Desktop, Bomgar, and DameWare to support servers and remote users.- Created and managed users, computers, DG’s, SG’s, and OU’s within Active Directory- Implemented Norton Ghost as an imaging solution. Created a master image using unattend and batch scripts for Windows 7 & 8. Created a master MAC image for OS 10.9.- Created and managed users, distribution groups, and security groups within Exchange.- Documented critical Helpdesk procedures including onboardings, terminations, imaging, as well as critical AD, exchange, Symantec, and Shoretel operations.
  • St. Elizabeth'S Emergency Shelter
    Shift Supervisor & Case Manager
    St. Elizabeth'S Emergency Shelter Jun 2011 - Jun 2012
    The shelter hosts a one-year internship program to grant experience for anyone looking to get into the social work field.

Joe Pfeifer Skills

Windows 7 Microsoft Exchange Active Directory Customer Service Microsoft Office Process Improvement Leadership Social Services Nonprofits Troubleshooting Team Leadership Program Management Servicenow Networking Microsoft Excel Vendor Management Norton Ghost Remote Desktop Business Process Improvement Ghost Imaging Waik Backup Solutions Shoretel Mac Os Office 365 Bomgar Computer Building Microsoft Word Powerpoint Computer Repair

Joe Pfeifer Education Details

  • Southern Illinois University, Carbondale
    Southern Illinois University, Carbondale
    Sociology
  • Kishwaukee College
    Kishwaukee College
    Computer Installation And Repair Technology/Technician
  • Denver Seminary
    Denver Seminary
    Mental Health Counseling/Counselor

Frequently Asked Questions about Joe Pfeifer

What company does Joe Pfeifer work for?

Joe Pfeifer works for Actionet, Inc.

What is Joe Pfeifer's role at the current company?

Joe Pfeifer's current role is ServiceNow Architect and Senior Developer.

What is Joe Pfeifer's email address?

Joe Pfeifer's email address is jo****@****sys.com

What is Joe Pfeifer's direct phone number?

Joe Pfeifer's direct phone number is +120831*****

What schools did Joe Pfeifer attend?

Joe Pfeifer attended Southern Illinois University, Carbondale, Kishwaukee College, Denver Seminary.

What skills is Joe Pfeifer known for?

Joe Pfeifer has skills like Windows 7, Microsoft Exchange, Active Directory, Customer Service, Microsoft Office, Process Improvement, Leadership, Social Services, Nonprofits, Troubleshooting, Team Leadership, Program Management.

Who are Joe Pfeifer's colleagues?

Joe Pfeifer's colleagues are Scott Horine, Sylvia Roy, Erzsebet Horvath, Emmanuel Fasaye, Bei Jin, Scott Green, Victor Sugaray.

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