Joe Pulliam Email & Phone Number

-Investigate, evaluate, and negotiate settlements of claims including: multiline adjusting-liability, auto, farm, property, and material damage casualty-Verify coverage on loss assignments, promptly contact, and maintain contact, with insureds and claimants-Determine legal liability for losses and damages and attend litigation mediation on behalf of NCFB as necessary-Maintain current, detailed notes, adequate reserving, and reporting on details of claims in various stages of development-Interpret insurance policies to accurately apply or deny coverage and effectively manage complex claims-Managed/controlled expenses by cultivating relationships and working closely with contractors and vendors-Utilize software to aid in claims process including Excel, Xactimate CCC, and Total Recovery Solutions-Complete audits as required to ensure accuracy and quality of claim files

- Managed claims settlements in an office setting up to $5,000 while maintaining reporting, notes, and adequate reserves for claims- Handled large volume of claims within set parameters while investigating losses and applying policy coverage- Recognized and referred complex files to field adjuster partners and managing adjusters as necessary

-Met and exceeded company standards on non-renewal closing percentages-Counseled team members to improve and facilitate timely customer lease/merchandise renewalsInvestigated customer history and habits making recommendations and improvements to support customer-to-ownership pipeline-Set and exceeded weekly and monthly team sales goals and generated new business by developing and implementing community marketing strategies-Reviewed and closed lease agreements-Assisted with inventory and product ordering, including planning for future sales, events & stock balancing-Provided outstanding service and promptly resolved customer concerns