Joe R. Email and Phone Number
With over 30 years of international experience, a senior leader in the health and social care sector, currently serving as the National Director of Public Involvement, Culture and Risk Management at the Health Service Executive (HSE). My role is to work in close partnership with patients, service users and colleagues across the health system to drive patient and public involvement in the design, development, implementation and evaluation of our health and care services. Closely aligned to that I lead the organisation culture function to support the wider system in developing and promoting a positive, high quality, patient and public centred service culture that is attractive for great talent and is a service the public can take pride in. As Chief Risk Officer I lead a team who support the emerging Regions and redesigned national centre in risk management, compliance, protected disclosure and data protection.I have a strong background in transformation, governance, risk, and compliance, as well as a post-graduate diploma in health informatics. I have led the data and information work stream in response to the COVID-19 pandemic and the data and legal response to the 2021 cyber attack on the Health Service. I am passionate about delivering high-quality and patient-centered services, leveraging data and technology, and fostering collaboration and innovation across the health system.
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National Director Public Involvement, Culture And Risk ManagementHealth Service Executive Jun 2024 - PresentDublin, County Dublin, IrelandChief Risk Officer for the HSE with responsibility for Risk Management, Compliance, Protected Disclosures, and Data Protection.Leading the Organisational Culture function supporting the new regional organisation structures and the reform of the national centre of the HSE to build on the core values of Care Compassion Trust and Learning. Continuing to build Patient, Service User and general public involvement in the design, development, implementation and evaluation of health and social care services while ensuring that there is synergy with the organisational culture development across the health and social care system. -
National Director Of Operational Performance And IntegrationHealth Service Executive May 2021 - Jun 2024Dublin, County Dublin, IrelandLeads the operational performance and integration teams who monitor, report and support performance improvement and integration of community, acute and supporting services nationally. In addition to this, is responsible for the Environmental Health Service, Emergency Management, National Compliance Unit, North/South and EU Unit, Health Identifiers Team, Patient and Service User Experience and the Primary Care Reimbursement Service.
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National Director - National ServicesHealth Service Executive May 2018 - May 2021County Dublin, IrelandResponsible for the Primary Care Reimbursement Service, Environmental Health Service, Emergency Management Service, North/South and European Unit, National Compliance Unit, Performance Management and Improvement Unit, Data Protection and Corporate Reporting for the Health Service.
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Head Of System Reform GroupHealth Service Executive Jan 2016 - May 2018Dublin IrelandThe Reform Programme for the Health Service will drive the delivery of person-centred, integrated care across the health and social care services and better outcomes for patients and service users. The Programme includes projects ranging from the establishment of Hospital Groups and Community Healthcare Organisations, the development of the National Ambulance Service, the development of Integrated Care Programmes, the development of eHealth capabilities; to service improvement projects in Primary Care, Acute Hospital Care and Social Care amongst many others.Supporting, driving and assuring progress in the Programme is this work of the System Reform Group working within the Office of the Director General of the Health Service. Together with our frontline and support service colleagues we are working to deliver tangible, sustainable improvements in the delivery of health and social care services. My job is to lead and support the System Reform Group team of project and programme managers, change managers and service improvement experts in delivering this programme over the coming 3-5 years,
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Head Of Change Management And Innovation - System Reform GroupHealth Service Executive Jul 2014 - Jan 2016DublinLeading the Portfolio development and programme innovation and support teams for the Health and Social Care service reform programmeHave primary responsibility for supporting key Health Service reform programmes in ensuring strong change management and communication frameworks are in place to assist these complex, cross discipline programmes to implement the wide range of clinical, governance and business process changes and ICT system implementations. Directly supporting the ICT Reform Programme and the development of the Integrated Care Programmes.Responsible for identifying and developing key innovation initiatives in support of the health and social care reform programme.
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Assistant National Director - Transformation & Strategic Support - National Ambulance ServiceHealth Service Executive Sep 2013 - Aug 2014Naas, Co.KildareLed the development of the National Ambulance Service Strategy 2014 - 2016 and developed the portfolio of projects to implement this strategy under the Health Service Reform Programme. Developed the performance management framework and reports for the National Ambulance Service including, response times, ED turnaround times, reform of patient Intermediate Care transport, financial performance, HR KPIs and Aero-medical performance. Developed and implemented a reform programme governance model for the National Ambulance Service.
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Board MemberIrish National Accreditation Board (Inab) Jul 2023 - PresentDublin, County Dublin, IrelandThe Irish National Accreditation Board (INAB) is the national body with responsibility for accreditation in Ireland. INAB accredits laboratories, certification bodies, verification bodies, biobanks, reference material producers and inspection bodies. It provides accreditation in accordance with the relevant International Organisation for Standardisation ISO 17000 series of standards. INAB is also the statutory body responsible for Good Laboratory Practice (GLP), as set out in statutory instrument, S.I. 18/2020. -
Head Of Ict, Estates And ProcurementHse - Child And Family Services Jan 2013 - Sep 2013DublinResponsible for establishing and managing the ICT, Estates and Procurement functions for the HSE Child and Family Services Directorate, to be established as a new agency focused on the wellbeing and development of children.
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Board Member / Director Of Business And Regulatory LiaisonIsaca Irish Chapter Jun 2011 - Sep 2013IrelandActs as the chapter’s primary contact with industry and regulatory agencies in Ireland. -
Assistant National Director Of Internal Audit / Head Of Ict AuditHealth Service Executive Jun 2008 - Jan 2013Dublin, IrelandEstablished the first ever Internal Audit ICT Audit function for the Health Service. From a standing start in mid 2008 delivered an audit programme of 6 major audits in that year with a comprehensive audit programme being delivered each subsequent year. Responsible for auditing all IT systems deployed across the health and social care service in financial, administrative and clinical services.Had full audit responsibility for the Primary Care Reimbursement Service which processes approximately 8 million claims annually with a budget of over €2 billion.
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Assistant National Director - Transformation ProgrammeHealth Service Executive Sep 2006 - Jun 2008Was part of the team supporting the Health Service Transformation Programme. Specific responsibility for the development/adaptation of the project and programme methodology and supporting the 100+ projects under the programme in implementation.
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Director Of Commercial OperationsThe Digital Hub Feb 2004 - Sep 2006DublinResponsible for the management and development of the Enterprise Campus and associated technology infrastructure. Managed the client relationship function with specific responsibility for commercial letting of the Digital Hub office property to digital media cluster clients.Represented the Digital Hub Development Agency on Dublin City Council's Strategic Policy Committee -
Senior Operations ManagerAutodesk 1999 - 2002Dublin & NeuchatelManaged, New Product Introduction, Procurement and Order Fulfilment for Europe, Middle East and Africa.Had responsibility for the management of BPO service providers supporting the Autodesk business in EMEA. -
Vice President Localisation ServicesSykes Inc. 1997 - 1999Edinburgh, Tampa And BoulderAfter the acquisition of McQueen Ltd, by Sykes Inc., had responsibility for the Global Localisation Division, providing software and documentation translation, engineering and testing services to multi-national software and entertainment corporations from sites in Scotland, Belgium, Ireland, Colorado and Florida.Implemented the very successful PACE (Product And Cycle-time Excellence) programme and project methodology, a first at that time in the industry. The implementation of PACE enabled the organisation to scale its customer base and volume of projects successfully and involved significant change for the management and staff to embrace. -
General Manager Of Manufacturing And Fulfilment ServicesSykes / Mcqueen Limited 1994 - 1997Galashiels, Sevrain, Stockholm, AmsterdamHad full P&L responsibility for print, production and fulfillment and reverse logistics BPO sites in Scotland, The Netherlands, France and Sweden serving leading technology clients.Led significant change and process improvement in both the print facilities and the fulfillment sites in Europe. Also managed the acquisition and integration process of the French production and fulfillment site.Established business partnerships with similar BPO organisations in Asia and US in support of client specific BPO projects.
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Emea Operations ManagerAdobe 1992 - 1994Managed Product Localisation, Order Management, Procurement, BPO Production and Fulfilment for Europe, Middle East and Africa -
Operations ManagerMicrografx 1990 - 1992Established European Operations Centre for Micrografx. Managed Order Management, Procurement, Production and Fulfilment for Europe, Middle East and Africa -
Operations ManagerWordstar 1988 - 1990Managed sales operations, production and inventory control for EMEA.
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PlannerGould Electronics 1984 - 1988Production and Inventory planning for Gould's Computer Systems Division
Joe R. Education Details
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Health Informatics -
IsacaCertified Information Security Auditor -
Apm GroupProject Management
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Supply Chain -
St. David'S Cbs Artane
Frequently Asked Questions about Joe R.
What company does Joe R. work for?
Joe R. works for Health Service Executive
What is Joe R.'s role at the current company?
Joe R.'s current role is National Director of Public Involvement, Culture and Risk Management at the HSE and Board Member at the Irish National Accreditation Board.
What schools did Joe R. attend?
Joe R. attended Trinity College, Dublin, Isaca, Apm Group, Dublin City University, St. David's Cbs Artane.
Who are Joe R.'s colleagues?
Joe R.'s colleagues are Cathy Kehoe, Mary O'kelly, Kathy Connaughton, Luke Faulkner, Gladys Greene, Rita Cullen, Rachel Mcloughlin.
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