Over 20 years of progressive experience demonstrating a commitment to providing unsurpassed Customer oriented operations in the most efficient and cost effective manner possible. Regardless of Industry, the ability to focus on Customer requirements, knowing the right technology solutions, and providing staff motivation are key elements to success. Utilization of a variety of professional skills developed through increasingly responsible positions has resulted in achieving multi-million dollar impact to revenue generation, cost savings, and Customer loyalty.Specialties: Operations Management Quality AssuranceContract NegotiationsOutsource Management Customer ServiceTechnical SupportCall Center