As a Guest Service Agent at Goldener Hirsch, an Auberge Resorts Collection property, I provide exceptional service and personalized attention to every guest, ensuring their satisfaction and loyalty. I have extensive experience in tour management, guest recovery, and guest relations, which I acquired from my previous roles as the Owner/President/CEO of Winans Coffee & Chocolate, and as a Guest Relations Specialist at Lone Mountain Ranch. I have a passion for hospitality and a commitment to excellence, which aligns with the mission and culture of Auberge Resorts Collection. I am also skilled in guest service management, communication, and problem-solving, which enable me to handle any situation with professionalism and grace. I am always eager to learn new skills and enhance my knowledge of the industry, and I enjoy working with a diverse and talented team of hospitality professionals.