Joe Roach Email & Phone Number

Shelton, Ct, Us

• Managing TSA’s with carve out company to ensure expedited exit.• Built Infrastructure and Operations budget with 5 year run forecast• Developed RFP’s for vendors based on strategic directive – Cloud First/SaaS First model with the vision of stable, secure, simple and scalable to futureproof our environment and limit tech debt.• Leveraged PE tools for vendor negotiations with RFP process in order to secure lowest possible market pricing. Done by leveraging reverse auctions, benchmarking and comparison.• Hired high performing leadership team for tactical/fast execution for implementing new infra build out but also keeping in mind future strategy. • Built relationship with carve out entity to facilitate an amicable TSA exit.• Built relationship with PE owners and partners and leveraged portfolio company resources.• Assisting with the cross tower build out in multiple areas, HR, procurement and facilities.• Standardized a highly fractured global IT team into single global IT team and practice.• Improving on corporate onboarding process and technology delivery.• Standing up new company technology stack leveraging years of experience and incorporating known vendors and tools such as – Service Now, AWS, Azure, Zscaler, Dell, and HCL for our core.• Build without the reliance on brick and mortar. Assure ease of movement and decision making where technology does not get in the way or become an economic burden.

New York, Ny, Us

• Direct all strategy planning and lead an organization responsible for global Infrastructure & Operations.• Provide monthly reporting package to CIO/CDO and Board summarizing Operational Readiness of Infrastructure supporting company’s SaaS product offerings.• Acquired ownership/management of the CI/CD program along with DevOps team. Team is building and using multiple CI/CD pipelines that include technologies such as Kubernetes, TurbotHQ, Terraform, AWS ECS, Artifactory, Puppet, Ansible, Vault, Parameter store, Twistlock, Jenkins, CircleCI, GitHub.• Staffed and managed team of 7 Cloud automation engineers and Cloud support engineers.• Acquired International Data Center and Remote office Operational support staff in UK, Canada, India, Singapore and Mexico.• Implemented an incident response framework to eliminate time between alert and opening a troubleshooting bridge by integrating Service Now with Exigence and Webx.• Championed a new security incident management process• Eliminated barriers and silos to create a more efficient team• Direct and manage all Global Operations teams – UK, EMEA, LATAM• Established a 3- person vendor management team to manage all vendor relationships (RFP’s, Contracts, SLA’s).• Led negotiations for all cloud based operations contracts and renewals with vendors• Responsible for AWS reserved instance model and renewal.• Built the enterprise strategy and model for single pane of glass event management.

New York, Ny, Us

• Managed all aspects of company Infrastructure and Infrastructure operations.• Championed the implementation of Service Now replacing the legacy ITSM infrastructure. This included Discovery, CMDB, Incident, Problem, Change, Knowledge, Portal, ITFM, Service Watch, Cloud provisioning and Orchestration. Implemented workflow automation reducing dependencies on spreadsheets and email across the company.• Led the planning and managed the transition of Data Center application infrastructure operational support to cloud based (AWS) infrastructure operational support.• Collaborated on building monitoring platform topology for AWS leveraging Cloudwatch, EM7, Datadog, Alertlogic, Dynatrace, Sumologic and Gomez to correlate and cross reference events.• Refreshed End of Life Hardware onto converged infrastructure – VBlock. - reducing Data Center footprint by 64%.• Led team in building and implementing new processes and procedures to improve incident response time.• Built change management process following ITIL best practices to support all changes in AWS• Implemented technical and operational improvements for MHE’s most critical application environment to reduce downtime and the # of P1.• Managed multiple vendor environment in the support of IT environment – Atos, WiPro, Datapipe, IBM, EMC• Led the initiative to create a tools team to make decisions on what tools to use in environment.• Worked closely with security to build patching process and compliance program.• Collaborated with MHE marketing customer experience group to improve P1 response time and accuracy of outage data.• Championed projects to improve transparency between competencies that historically worked independently• Greatly improved internal communications between all factions of the business.• Built change management process following ITIL best practices to support all changes in AWS• Initiated tapeless backup & restore transformation efforts to consolidate and reduce Data Center footprint.

Round Rock, Texas, Us

• Built two new state of the art data centers. One in Hopkinton, MA and the other in Dublin, Ireland.• Built operations team, application support team, architecture team and data ingestion team to support new data centers and supported applications. • Team was geographically diverse with a presence in US, Ireland and India. This assisted with our “follow the sun” model of support. • Team started with 5 members and has grown to 26. 2 managers, 3 architects, 2 data ingestion engineers, 2 DBA’s, 7 application support personal, 1 Incident/problem/change manager and 9 operation support resources.• Responsible for support of “Intelli-Port” solution that reports meta-data from all EMC customer storage arrays. Customer metrics allow for trendind analysis along with storage billing.• Responsible for 5 million dollar IT budget yearly supporting data centers.• Data centers also support all Managed services, Remote Managed Services customers. Customers include American Express, McGraw Hill, MacQuarie, St. George, Pearson, CVS, EDF Trading, Pfizer, Citi Bank, BMW – to name a few.• Also responsible for building & supporting all dev, qa, and pre prod environments.• Responsible for the security and compliance for every aspect of the data centers and lab area.

Armonk, New York, Ny, Us

• Responsible for 25 Solution Enterprise Architects.• Assure positive account development with IBM Global Services, Service Delivery Managers, Delivery Project executives, Project executives and all Architects and global resources. • Distribution sector focal.• Responsible for assigning Solution Architects with required skills to various accounts.• Direct and manage end to end engagements on multiple accounts such as, The GAP, Target, Disney, Sysco etc…• Provide support to all customer solutions including Storage, Mainframe, Midrange, Database, CRM, ECM, Project Management• Work with account teams for proper staff solution.• Assure client confidence in all Architects and solutions provided.• Responsible for assuring architects met SESI certification requirements.• Assures all projects are delivered on budget, on time and with a customer satisfaction rating of 9 +.• Responsible for acquiring proper funding for all resources.• Responsible for all department audits and reviews.• Provide monthly metrics on all Projects and Architects.• Assist with the Dubuque GDF implementation

Armonk, New York, Ny, Us