Joe Roach Email & Phone Number

Shelton, CT, US

• Managing TSA’s with carve out company to ensure expedited exit.
• Built Infrastructure and Operations budget with 5 year run forecast
• Developed RFP’s for vendors based on strategic directive – Cloud First/SaaS First model with the vision of stable, secure, simple and scalable to futureproof our environment and limit tech debt.
• Leveraged PE tools for vendor negotiations with RFP process in order to secure lowest possible market pricing. Done by leveraging reverse auctions, benchmarking and comparison.
• Hired high performing leadership team for tactical/fast execution for implementing new infra build out but also keeping in mind future strategy.
• Built relationship with carve out entity to facilitate an amicable TSA exit.

New York, NY, US

• Direct all strategy planning and lead an organization responsible for global Infrastructure & Operations.
• Provide monthly reporting package to CIO/CDO and Board summarizing Operational Readiness of Infrastructure supporting company’s SaaS product offerings.
• Acquired ownership/management of the CI/CD program along with DevOps team. Team is building and using multiple CI/CD pipelines that include technologies such as Kubernetes, TurbotHQ, Terraform, AWS ECS, Artifactory.
• Staffed and managed team of 7 Cloud automation engineers and Cloud support engineers.
• Acquired International Data Center and Remote office Operational support staff in UK, Canada, India, Singapore and Mexico.
• Implemented an incident response framework to eliminate time between alert and opening a troubleshooting bridge by integrating Service Now with Exigence and Webx.

New York, NY, US

• Managed all aspects of company Infrastructure and Infrastructure operations.
• Championed the implementation of Service Now replacing the legacy ITSM infrastructure. This included Discovery, CMDB, Incident, Problem, Change, Knowledge, Portal, ITFM, Service Watch, Cloud provisioning and.
• Led the planning and managed the transition of Data Center application infrastructure operational support to cloud based (AWS) infrastructure operational support.
• Collaborated on building monitoring platform topology for AWS leveraging Cloudwatch, EM7, Datadog, Alertlogic, Dynatrace, Sumologic and Gomez to correlate and cross reference events.
• Refreshed End of Life Hardware onto converged infrastructure – VBlock. - reducing Data Center footprint by 64%.
• Led team in building and implementing new processes and procedures to improve incident response time.

Round Rock, Texas, US

• Built two new state of the art data centers. One in Hopkinton, MA and the other in Dublin, Ireland.
• Built operations team, application support team, architecture team and data ingestion team to support new data centers and supported applications.
• Team was geographically diverse with a presence in US, Ireland and India. This assisted with our “follow the sun” model of support.
• Team started with 5 members and has grown to 26. 2 managers, 3 architects, 2 data ingestion engineers, 2 DBA’s, 7 application support personal, 1 Incident/problem/change manager and 9 operation support resources.
• Responsible for support of “Intelli-Port” solution that reports meta-data from all EMC customer storage arrays. Customer metrics allow for trendind analysis along with storage billing.
• Responsible for 5 million dollar IT budget yearly supporting data centers.

Armonk, New York, NY, US

• Responsible for 25 Solution Enterprise Architects.
• Assure positive account development with IBM Global Services, Service Delivery Managers, Delivery Project executives, Project executives and all Architects and global resources.
• Distribution sector focal.
• Responsible for assigning Solution Architects with required skills to various accounts.
• Direct and manage end to end engagements on multiple accounts such as, The GAP, Target, Disney, Sysco etc…
• Provide support to all customer solutions including Storage, Mainframe, Midrange, Database, CRM, ECM, Project Management

Armonk, New York, NY, US