Customer Care / Warranty Manager for new construction builder.* Provide superior customer service for homeowners after closing within 6 Pulte communities* Respond and offer information to homeowner requests via email, phone, and in person* Order and manage trade partners and materials for warranty related items* Create a trusting relationship with homeowners* Work directly with sales reps, field managers, design, and procurement to provide a positive experience for home buyers

New Construction Home BuilderApprove and submit house plans to city for permitSchedule and manage subcontractors from excavation to finish workOrder and manage material for each job siteAddress and organize daily issues at each job siteEstablish positive relationships with inspectors, subcontractors, real estate agents, and homeownersOrganize and manage schedules for each job site to ensure the project is on schedule and within budgetOversee and maintain service and warranty lists for each home after closing

 Manage and oversee 9 employees, including engineers and technicians Schedule and implement installation and service of DirecTV television for senior housing, hotels, restaurants, ranging from $5,000 to over $100,000 Increased customer service feedback to from 50% to 90% within 1 year Close projects and service calls and invoice in a timely manner Analyze change requests and determine, based on original project scope, how budget, resources, and timelines will be impacted in order to provide updated estimates and risk assessment Write and publish research documentation and troubleshooting procedures for internal and external use Generated an average of 25% margin per installation Expanded the production team in to two divisions; installation and service

 Manage 20+ projects at one time, ranging in price from $2,500 to over $200,000 Able to manage internal and external resources, which includes the client, to insure project success Provide billing Status Reports to clients and stakeholders, to keep project on time, and on budget Able to work well under pressure; comfortable with change and complexity within dynamic environments Manages and tracks all project scope changes, and can identify additional sales opportunities Organized, passionate, and goal-oriented Account Management after the project has been completed

 Coordinate with client to obtain all logistical, hardware, software, and securityrequirements Provide Scope of Work to development teams detailing functionality, design, and timelines Provide testing criteria, when necessary, to Programming and Quality Assurance teams Coordinate with Network Administrators, Database Architects, System Administrators, Programmers, and other departments as needed to meet requirements Identify potential risks and maintain detailed records of issues Create project plan templates for use by other project managers and coordinators Create Standard Operating Procedures for new products Adapt and deploy multiple software applications for smooth integration with third party software bundles by assessing individual system requirements Write Microsoft SQL and Visual Basic scripts as needed to update, add, delete, and validate data

 Assesses customer plans, budgets Strong communication throughout project, with clients and subcontractors Offer design ideas that are frequently accepted by the homeowner Accurately estimates project costs, profit Involved in project from framing to finish carpentry Cultivates referrals to new clients, sets appointments, closes the sale, and hiring sub-contractors Able to work with subcontractors and manage the process while providing a positive experience for the homeownerAble to, and understand all trades within the business. Know what it takes to get each one done, and the cost of getting each phase completed