Joe Rowe Email and Phone Number

accounting supervisor I | dish | 02/2016-06/2016•Leads a team of 6 AP Clerks responsible for manual entry of invoices, vendor setups, scanning and attaching of invoice backup, and overall responsibility for financial transparency for the company.•Use of Oracle Standard Forms as well as Web Forms•Responsible for procedure documentation development and approvalsupervisor | dish | 03/2013-02/2016•Leads a team of up to 15 agents•Manages to performance metrics as set in place by the company•Introduces new hires to the operational workspace upon completion of new hire training, week five of tenure•Develops new hire agents and sustains tenured agents in meeting company expectations, performance metrics, de-escalation techniques, product know how, and technical experience•Develops dishNET Wireline agents from completion of training to understand phone and internet product offerings, technical support, and relationships with CenturyLink and other telecommunication companies•Developing a recently hired team lead to support, run reports, and motivate her new team•Supported up to 30 agents whom only carried TV product knowledge and had to be transitioned into also supporting the Wireline product•Helped to develop an excel spreadsheet call assistance tool that improved the teams handle time and allowed them to adapt changes to processes more efficiently•Project management of the Certified Tech Transition Pod initiative set in place by corporate. Developed tracking, development plans, classroom facilitations and overall agent improvement to move agents back to their floor teams

Lead a team of up to 8 baristas at a time through peak volume operating hours, sales expectations, and platform launches

Cashier, lead barista, sales floor